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Customer Service Representative

vor 1 Woche

Stäfa, Zürich, Schweiz Ikea Vollzeit

About Us

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Casino Davos AG / Casino 777 is a dynamic and exciting company looking for talented individuals to join our Customer Service Team in Baden, Switzerland.

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We are seeking a highly motivated and customer-focused team member to start from May 2025. As a key player in our Customer Service Team, you will be responsible for providing top-notch support to our customers via email and chat.

\Key Responsibilities\
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  • Provide 1st level support and troubleshoot issues related to our exciting range of offers.\
  • Collaborate with game providers and internal departments by forwarding reports and feedback.\
  • Verify player accounts and customer identities to ensure a safe and secure environment.\
  • Identify customer needs and offer creative solutions for improvement.\
  • Manage and monitor customer deposits with precision and care.\
  • Flexibility in working shifts (Mon-Sun: 08:00 - 17:00 / 13:00 - 22:00), ensuring great customer service at all times.\
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We Offer

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  • A perfect balance between remote work (40%) and office presence (60%) – flexibility to suit your lifestyle.\
  • Exceptional development opportunities – we want you to grow and thrive.\
  • Hands-on on-the-job training, so you're always supported as you learn.\
  • Knowledge-sharing culture – experienced colleagues who are eager to help you succeed.\
  • Collaborative team spirit – your voice matters, and decisions are made together.\
  • State-of-the-art hardware and ergonomic workspace for your comfort and productivity.\
  • Exciting annual employee events – we celebrate success and team spirit together\
  • A safe and welcoming work environment where you'll feel right at home.\
  • Contributions to both your public transport and home office costs – we support your commute and remote work setup.\