IT Support Specialist
Vor 4 Tagen
As a 2nd level IT Support Analyst with Coopers Group GmbH, you will play a key role in providing exceptional technical support to our clients. Your primary responsibilities will include delivering 2nd-level IT support, managing IAM requests and administration, monitoring and reporting SLAs, analyzing incident trends, and driving problem management improvements.
Key Skills:
• Strong understanding of incident and request management processes
• Knowledge of ITIL best practices and SLA monitoring
• Experience working with Active Directory, SailPoint & Microsoft Entra ID
• Excellent communication and problem-solving skills
What You Need to Succeed:
• Proven experience in IAM support and administration
• Strong understanding of digital infrastructure and IT systems
• Ability to work effectively in a fast-paced environment
• Willingness to provide on-call and after-hours support as needed
About Us:
Coopers Group GmbH is a leading provider of innovative IT solutions. We are committed to delivering exceptional service and support to our clients. If you have a passion for technology and a desire to make a difference, we encourage you to apply for this exciting opportunity.
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