Retail Manager

vor 3 Wochen


Zürich, Zürich, Schweiz Tiffany & Co Vollzeit

Job Summary:

Tiffany & Co. is seeking a highly skilled and experienced Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities:

  • Retail Excellence: Execute exceptional retail performance to ensure sales and service excellence, execute and reinforce sales strategy, reinforce business needs and KPI's, and drive minimum targets with global, regional, and local initiatives.
  • Operational Excellence: Execute exceptional operational performance to ensure quality and quantity of stock, understand compliance, and lead by example, understand and support back-of-house operations.
  • Team Spirit: Demonstrate a high level of collaboration, trust, integrity, fairness, and professionalism both internally and externally, reinforce daily coaching sessions, reinforce and update the team on industry news and company updates, and complete provided training courses to ensure compliance with company policy changes.
  • Client Experience: Elevate the in-store experience consistently delivering memorable moments, ensure the highest levels of in-store luxury experience at all times, including presentation, behavior, and hospitality, acknowledge and elevate customer issues/complaints.
  • Client Development: Deepen the relationship with our customers to drive lifetime loyalty and spend, cultivate new and existing customer bases with personalized interactions, drive business through key product pillars, and participate in events by delivering an exceptional client experience.

Requirements:

  • Previous retail or luxury retail experience or relevant customer-related experience (luxury hospitality, etc.).
  • Experience in people management, sales generation, and the achievement of sales results.
  • Flexibility to work in various roles based on business needs (on the sales floor, operations, etc.).
  • Willingness to work non-traditional business hours, including evenings, weekends, and holidays.
  • Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) systems.
  • Dynamic team player with the ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have authorization to work in the country where the position is based.
  • Awarded gemological certification relevant to the country of work (preferred).
  • Sales experience in retail or luxury retail or relevant customer-related experience.
  • Business proficiency in German and English, but more languages will be advantageous.

Tiffany & Co. employs innovative, collaborative, and positive people who are passionate about luxury, sales, and customer service. In return, Tiffany employees receive excellent rewards, benefits, as well as training and development opportunities.


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