Technical Support Specialist

Vor 6 Tagen


Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit
Job Description

This is an exciting opportunity for a motivated individual to join our international team of technically trained support engineers delivering day-to-day remote telephone support services for customers of Agilent's Life Science and Chemical Analysis products.

As a Technical Support Specialist, your primary role will be to provide technical assistance to external customers through various communication channels, focusing on Molecular and Atomic Spectroscopy products. Your goal is to reduce customer downtime and identify repair strategies.

You will also be required to visit customer sites for installations, repairs, and scheduled services. The ideal candidate must be customer-focused, confident, flexible, and willing to go above and beyond to delight our customers.

Your Key Responsibilities:

  • Identify customer issues and provide high-level reactive and proactive technical services in support of Agilent's product portfolio.
  • Be part of a team of 15 remote technical engineers based in the head office in Basel.
  • Remote troubleshooting on hardware, software, and applications.
  • Problem resolution to optimize efficiency and uptime availability of customer systems.

Qualifications:

We are looking for a motivated candidate with the following background:

  • University Degree in Chemistry or Life Science-based discipline.
  • Hands-on experience along with practical experience, preferably in a laboratory environment.
  • Full proficiency in German (preferably Swiss German) and English.
  • Independent when working and excellent interpersonal skills.


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    Technical Specialist:Biocides Technical Specialist:TN Switzerland is seeking a highly skilled Biocides Technical Specialist to join our team in the biocides sector.The successful candidate will be responsible for providing regulatory and technical expertise to support the development and implementation of strategies for the approval of new and existing...

  • IT Support Specialist

    Vor 5 Tagen


    Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    TN Switzerland is an IT and Engineering Solutions company with operations throughout the EMEA region.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    **Job Description**As a Technical Support Services Leader at TN Switzerland, you will play a critical role in ensuring the success of our laboratory operations.Your primary responsibilities will include providing technical support to laboratory staff, developing and implementing laboratory procedures, and collaborating with cross-functional teams to achieve...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    Instrumentation and Controls Engineer Job DescriptionJob SummaryWe are seeking an experienced Instrumentation and Controls Engineer to join our team at TN Switzerland. The successful candidate will provide technical support for the installation, testing, and validation of electrical and instrumentation systems.Duties and ResponsibilitiesThe key duties and...


  • Basel, Basel-Stadt, Schweiz Datalynx AG Vollzeit

    System Administration Engineer Job DescriptionDatalynx AG is seeking a highly skilled System Administration Engineer to join our IT team. As a key member of our team, you will be responsible for planning and executing migrations and rollouts of Windows clients and servers in the lab and manufacturing environment.Key ResponsibilitiesProviding technical...


  • Basel, Basel-Stadt, Schweiz TieTalent Vollzeit

    Job Summary:TieTalent seeks a Technical Support Professional to provide Level 1 & 2 IT support to employees across the organization.Key Responsibilities:Support approximately 200–250 laptops per site, with a total of 400+ devices across two locations.Troubleshoot and resolve issues related to hardware, software, and network.Communicate effectively with...

  • IT Support Specialist

    Vor 3 Tagen


    Basel, Basel-Stadt, Schweiz TieTalent Vollzeit

    Job Description:TieTalent is seeking a highly skilled and autonomous IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for providing Level 1 & 2 IT support to employees across the organization.Your Key Responsibilities:Provide IT support for approximately 200–250 laptops per site, with a total of 400+ devices...


  • Basel, Basel-Stadt, Schweiz Company: Non-disclosed Vollzeit

    We are seeking a highly skilled and experienced Executive Support Specialist to join our team. In this role, you will provide critical support to the CEO, managing their schedule, correspondence, and special projects.You will be responsible for planning and executing events, workshops, and conferences, handling end-to-end administration and logistics....


  • Basel, Basel-Stadt, Schweiz TieTalent Vollzeit

    TieTalent is a leading talent acquisition agency looking for a seasoned Technical IT Support Professional to join our team in Basel, Switzerland.Job Summary:The successful candidate will be responsible for providing IT support across levels 0 -> 1 -> 2 for approximately 200-250 laptops per site, with a total of 400+ devices across two...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    We are seeking a dedicated and results-driven Customer Care specialist to join our team in Greece. As a key contributor to our customer support function, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Provide first-line support to customers via phone, email, and chat,...

  • Regulatory Specialist

    Vor 5 Tagen


    Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    About the RoleWe seek an experienced Managing Environmental Fate and Behaviour Specialist to support our clients with high level technical and strategic regulatory consultancy services.Undertake environmental exposure assessments for European regulatory submissions.Offer strategic scientific advice on environmental fate and exposure issues.Interpret...


  • Basel, Basel-Stadt, Schweiz Randstad Vollzeit

    Job DescriptionWe are seeking a highly skilled System & Process Specialist to join our team at Randstad. As a key member of our operations department, you will be responsible for providing technical support and ensuring the smooth operation of our supply chain systems.Provide technical support and coordination for system-related issues in day-to-day...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    A career opportunity has opened up for a skilled German language support specialist to join our team at Teleperformance Greece.Company Overview:We are a leading customer experience management company that delivers exceptional services to our clients worldwide.Job Description:We are seeking a dedicated individual to provide high-quality customer support to...


  • Basel, Basel-Stadt, Schweiz RM Staffing B.V. Vollzeit

    We are looking for a skilled CEO Support Specialist to join our team at RM Staffing B.V.The ideal candidate will have:High-level expertise in executive administration, including calendar management, travel arrangements, and document preparation.Experience working with senior executives, boards of directors, and cross-functional teams.Excellent communication...


  • Basel, Basel-Stadt, Schweiz TieTalent Vollzeit

    TieTalent is seeking a highly skilled IT Systems Support Specialist to join our team in Basel, Switzerland.About the Job:We are looking for an autonomous professional with strong knowledge of networking, system troubleshooting, and telephony systems. The ideal candidate will be responsible for assisting employees with a wide range of IT issues, from basic...


  • Basel, Basel-Stadt, Schweiz Novartis Farmacéutica Vollzeit

    Job DescriptionIn this role, you will be responsible for providing cost-effective and efficient technical solutions, standards, and strategies for automation and interface to IT. You will also support design, implementation, and maintenance of automation systems in projects and site operations.As a senior automation specialist, you will translate scientific...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    We are looking for a highly motivated IT Quality Assurance Specialist to join our team at TN Switzerland. The successful candidate will be responsible for planning and executing migrations and rollouts of Windows clients and servers in the laboratory and manufacturing environment.The ideal candidate will have a strong background in systems administration and...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    We are looking for a technical support expert to join our team at Teleperformance Greece. As a German speaking customer service agent, you will be responsible for communicating with customers from Switzerland, providing solutions to network and other problems they face.Key Responsibilities:Communicate in German with customers from SwitzerlandProvide...


  • Basel, Basel-Stadt, Schweiz F. Hoffmann-La Roche Gruppe Vollzeit

    Our company fosters diversity, equity, and inclusion, representing the communities we serve.The OpportunityWe are looking for a highly skilled Quality Assurance Specialist - Master Data to join our Quality Control Department Basel / Kaiseraugst.As a specialist, you will be responsible for organizing and overseeing local Master Data Management for digital...


  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    R roche OverviewWe believe that inclusion is key to understanding people's varied healthcare needs. At Roche, we have over 100,000 people across 100 countries working together to become one of the world's leading research-focused healthcare groups.The OpportunityWe are seeking a Senior Technical Regulatory Program Director to join our Pharma Technical...