Hardware and Software Support Technician

Vor 3 Tagen


Zürich, Zürich, Schweiz Iron Systems, Inc Vollzeit
About This Role

This Hardware and Software Support Technician position is an exciting opportunity to join our team at Iron Systems, Inc. The successful candidate will be responsible for providing hardware and software support and maintenance on desktop devices for their entire lifecycle.

The ideal candidate will have excellent technical skills, with knowledge of Windows 7 OS, Active Directory, and smart hands and feet support. Experience with Service management tools, such as ServiceNow, and expertise in EUC tools, remote support tools, MS Office, and Outlook is also required.

In addition to technical skills, the selected candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Provide hardware and software support and maintenance on desktop devices for their entire lifecycle.
  2. Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
  3. Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.


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