Success Partnership Coordinator

Vor 4 Tagen


Zürich, Zürich, Schweiz DXC Technology Inc. Vollzeit

DXC Technology Inc. is seeking an experienced Client Success Manager to lead the development and implementation of comprehensive account plans that drive revenue growth and optimize account performance.

The ideal candidate will have a proven track record of success in account management or sales-related roles and possess a deep understanding of the commodities trading industry.

The Client Success Manager will work closely with our sales and delivery teams to ensure seamless service coordination across multiple offerings such as Data and AI, Custom Applications, SAP, and others.

This role is focused on fostering long-term client relationships, driving revenue growth, and optimizing account performance through strategic planning and execution.

Responsibilities:

  • Revenue Growth:
    • Develop and execute account plans to drive revenue growth
    • Manage and generate the sub-$5M pipeline
    • Ensure contract renewal readiness and secure renewals
    • Foster a revenue growth mindset within the CES team
    • Identify cross-sell opportunities and proactively create opportunities through Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
  • Client Intimacy:
    • Act as the Voice of the Client within CES
    • Understand and align with the Client's goals, internal programs, and technology activities
    • Build and maintain relationships with key client stakeholders
    • Stay informed on industry trends, competitor activities, and market shifts
  • Revenue Management:
    • Approve sub-$5M deals
    • Partner with Market teams for accurate revenue and margin forecasting
    • Ensure all contractual delivery obligations are met
  • Delivery Quality:
    • Lead a virtual team comprising all CES personnel engaged in the account
    • Ensure client satisfaction with delivered work
    • Work closely with delivery teams to meet margin targets, optimize onshore/offshore mix, labor pyramid, and automation
    • Oversee delivery of fixed-price projects within time, scope, and budget
    • Ensure efficient resourcing and staffing speed


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