About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Opacc Software AG. As a key member of our Support Team, you will be responsible for providing top-notch support to our customers in Switzerland.

Key Responsibilities

• Respond to and resolve customer support calls in a timely and professional manner
• Collaborate with internal teams, including Development, Customer Responsibility, and Experts, to resolve customer issues
• Document and track customer interactions in our CRM system
• Participate in the continuous improvement of our support processes
• Contribute to the development and maintenance of our internal documentation and knowledge base
• Monitor and troubleshoot cloud services subscribed by our customers
• Perform technical updates and testing for customer installations

Requirements

• Completed studies in Computer Science or a related field, or equivalent experience in a similar role
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• High-quality standards and attention to detail
• Experience in support and/or enterprise software, as well as proficiency in French, are considered an asset

What We Offer

• Flexible working hours and annual leave
• A modern and dynamic work environment
• Ongoing training and development opportunities
• A competitive salary and benefits package