Customer Experience Specialist
vor 3 Wochen
Unser Unternehmen
Wir sind EssilorLuxottica, ein global führendes Unternehmen, das sich auf die Entwicklung von Brillengläsern, Brillenfassungen und Sonnenbrillen spezialisiert hat.
Unser Unternehmen vereint das sich ergänzende Fachwissen zweier Branchenpioniere - einerseits die fortschrittliche Entwicklung von Brillenglas Technologien, andererseits die handwerkliche Herstellung ikonischer Brillen.
Wir sind stolz darauf, dass unsere engagierten Mitarbeiter in 150 Ländern unsere einzigartigen und renommierten Marken vorantreiben.
Wir glauben daran, dass unsere innovative Designs und Technologien, unsere außergewöhnliche Qualität und unsere hochmodernen Verarbeitungsmethoden dazu beitragen, dass Menschen ihre Lebensqualität verbessern können.
Unser Ziel ist es, die Sehbedürfnisse und die Sicht auf die Welt von Millionen von Menschen zu verbessern.
Ihre Aufgaben:
- Ermittlung und Bearbeitung von Anfragen von Kunden
- Kundenberatung und technischer Support
- Bearbeitung von Bestellungen und Reklamationen unserer Kunden gemäß internen Qualitätsstandards
- Durchführung von Berechnungen für verschiedene Spezialprodukte
- Umgang mit verschiedenen Programmverwaltungen
- Zusammenarbeit mit dem Außendienst
- Vorbereitung und Erfassung von Gutschriften
- Bearbeitung von Rücksendungen zur optischen Analyse
- Expertise (Qualitätskontrolle der Gläser, Berechnungen)
- Freigabe elektronischer Bestellungen
- Teilnahme an internen und externen Veranstaltungen
Ihr Profil:
- Abgeschlossene Ausbildung im augenoptischen Bereich
- Erste Erfahrungen in einem Servicecenter von Vorteil
- Sehr gute Deutschkenntnisse in Wort und Schrift erforderlich
- Französisch- und Englischkenntnisse von Vorteil
- Serviceorientiertes Denken und Handeln
- Freude am Kundenkontakt und an allgemeiner Kommunikation
- Sicheres und professionelles Auftreten
- Lösungsorientiertes Arbeiten
- Teamfähigkeit sowie die Fähigkeit zur eigenverantwortlichen Arbeit
Ihre Zukunft bei Essilor:
- Ausgezeichnete Arbeitsbedingungen in einem dynamischen und engagierten Team
- Interessante und abwechslungsreiche Herausforderungen
- Attraktive Vergütung
- Wir bieten eine Vielzahl an Sozialleistungen, um unsere Mitarbeiter zu unterstützen
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