System and Process Management Expert

vor 2 Wochen

Giesshuebelstrasse Zurich Switzerland Samsung Electronics Switzerland GmbH Vollzeit
Job Description

Samsung Electronics Switzerland GmbH is seeking a highly skilled System and Process Management Expert to join our Customer Service team.

Key Responsibilities
  • Manage the strategic and operational aspects of the local online repair registration platform, including changes resulting from local or HQ decisions.
  • Lead projects to improve customer service processes and operations, including project planning, support, UAT, system monitoring, and maintenance.
  • Develop in-depth knowledge of Samsung's internal systems and apply this knowledge to facilitate efficient communication between Samsung service centers and third-party vendors.
  • Coordinate and manage systems integration projects, ensuring testing, validation, and quality assurance meet performance, quality standards, and business objectives.
  • Apply knowledge of computer and information security to ensure secure data integration.
  • Proactively communicate with internal and external stakeholders, including CS team members, service network partners, and headquarters to improve operational efficiency and streamline workflows.
  • Improve operational efficiency by modeling operational and system processes to adapt to changes in business structure and provide training to external and internal stakeholders.
  • Ensure all service processes are internally aligned, documented, and standardized within the SAP Signavio SaaS BPMS, while overseeing its administration and maintenance.
Requirements
  • University degree in Business Administration, IT, or a related field.
  • Several years of work experience in a similar position.
  • Strong project management skills using agile methodologies.
  • Business process management experience is an asset.
  • Experience supporting software integration is an asset.
  • Broad understanding of system architecture and software principles and practices.
  • Excellent knowledge of MS Office (especially Excel and PowerPoint) and understanding of database systems.
  • Fluency in English, German, and/or Korean is an asset.
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication and teamwork skills.
  • Professional appearance and accurate working style.

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