Technical Support Expert
Vor 6 Tagen
This role requires strong technical skills, with a focus on network and system administration. You will be responsible for providing technical support for our customers' network systems, as well as collaborating with our service operations teams to ensure uptime and reliability meet service agreement levels.
We are looking for individuals who are passionate about utilizing their network and systems engineering and support skills and experiences to pivot from traditional IT roles and responsibilities into a customer-driven environment.
- Provide technical support for complex network connectivity problems, user access, and general software application issues.
- Troubleshoot and resolve medical software, hardware, and network connectivity issues related to our digital solutions.
- Collaborate with Product Support and Engineering teams to increase product effectiveness, usability, and serviceability.
- Bachelor's degree in computer science, engineering, or related discipline; or 5+ years equivalent experience acceptable working in a customer support center environment.
- Strong experience in core IT technologies, including network systems, operating systems, databases, access controls, and IT operations.
- Familiarity with service level agreements (SLAs) and regulatory compliance for healthcare IT.
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