IT Onsite Support Specialist
vor 3 Wochen
D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.
As a key member of our team, you will be responsible for providing technical support and assistance related to computer hardware and software, mobile devices, and other tech tools and products. This will include first and second-level technical support, prompt responses to IT-related questions from end-users, and reliable documentation of all end-user interactions in our customer ticket system, 'Service Now.'
You will also be responsible for creating, maintaining, and utilizing knowledge articles, providing IT onboarding trainings to new starters, and contributing to continuous improvement initiatives.
Requirements- Language skills: fluent German, fluent English, other languages are a plus
- 5+ years of experience in a similar role
- Strong problem-solving/analytical abilities
- Excellent communication skills and customer orientation
- Attention to detail and ability to multi-task, handling multiple stakeholders
- Ability to prioritize and willingness to work self-sufficiently and well organized
- Team player and supportive personality
- Experience in regulated IT environments is a plus (e.g. GxP)
- All candidates must provide a Criminal record not older than 3 months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
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