Operations Director

Vor 3 Tagen

Lausanne, Waadt, Schweiz KFC Corporation Vollzeit

The Operations Director will assume full accountability for Operational Excellence, Customer Experience, and Financial Performance across the Western European markets. This strategic leadership role is responsible for driving exceptional performance by enhancing customer satisfaction, optimizing team engagement, and supporting franchisee success.

**Job Function:**

  • Strategic Planning:
  • Collaborate with COO and Operations Leadership Team to execute the operational plan, aligning execution planning to deliver business objectives.
  • Support additional projects and initiatives in restaurant activities, adapting to market trends and emerging opportunities.
  • Foster cross-functional collaboration with HR, Marketing, IT/Tech, and Development to drive profitable growth through world-class operations.

**Operational Management:**

  • Oversee daily restaurant operations, implementing policies to optimize customer experience, efficiency, and profitability.
  • Monitor and analyze key performance indicators (KPIs) to assess restaurant performance and implement corrective actions as needed. Responsible for customer satisfaction, food safety, health and safety, employee satisfaction, and other brand operating standards.
  • Cross-functional collaboration with various functions (including HR, Marketing, Digital/IT, and Development) to increase sales volumes through marketing activations & people development.

**Customer Experience:**

  • Keep customer satisfaction central to all operational decisions and continuously monitor customer feedback.
  • Implement customer-centric initiatives to enhance satisfaction, loyalty, and brand competitiveness.
  • Stay updated on industry trends to ensure relevance and customer appeal.

**Team Engagement & Growth:**

  • Develop a culture of recognition where effort, results, and team collaboration are acknowledged in meaningful ways.
  • Ensure appropriate staffing, focusing on selecting, developing, and retaining high-performing teams.
  • Coach Field Operations to identify sales growth opportunities and support teams in executing marketing programs and cost control.

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