Project Manager
Vor 5 Tagen
As a Project Manager - Field Service Operations Specialist at TN Switzerland, you will play a pivotal role in coordinating the administrative, contractual, technical, and commercial aspects of field service projects. Your expertise will be essential in ensuring seamless project execution, from initial inquiry to final billing and collection.
Key Responsibilities:
- Manage project inquiries, reviewing them for completeness and feasibility.
- Conduct site surveys to estimate labor and material resources required for project completion, preparing detailed cost make-ups as needed.
- Develop and issue proposals, including workscopes, PERT charts, GANTT charts, and labor histograms for Field Service projects.
- Collaborate with Sales teams to facilitate selling efforts.
- Coordinate internal order meetings with dispatching, support engineering, and finance teams.
- Mobilize labor and material resources for Field Service projects, scheduling subcontractors as necessary.
- Monitor purchasing and coordination of subcontractors and goods.
- Track revenue and costs generated by extra work.
- Utilize project management tools for effective project tracking.
- Promote safety in all work activities to prevent injury to personnel and equipment.
- Assist in planning and technical detailing for projects to establish work requirements and promote additional sales.
- Lead technical and commercial debriefings with key stakeholders upon project completion, identifying lessons learned and implementing continuous improvement actions.
- Attend project close-out or lessons learned meetings with customers.
Administrative and Financial Oversight:
- Receive, review, resolve, and acknowledge orders.
- Support quality and documentation requirements for projects aligned with ISO 9001 Quality System standards.
- Assist finance and Contract Administration teams with invoicing (in-process and final).
- Aid in collecting money owed when necessary.
- Finalize project costs and margins.
Customer and Sales Support:
- Join Sales teams on courtesy visits to promote new Field Service sales.
- Keep key stakeholders informed about work performed, quality, performance, equipment problems, and customer reactions.
- Inform Aftermarket Sales personnel about immediate and future sales potential.
- Contribute ideas to enhance company service and eliminate troubles.
- Provide assistance with rotating equipment training programs.
- Support departmental activities as directed by Field Service Operations management.
- Offer feedback to applicable departments to promote part, upgrade, repair, and Field Service sales.
- Aid in other areas as required or requested.
Required Skills and Qualifications:
- Education: Bachelor's degree in Engineering, Business Administration, Project Management, or a related field.
- Experience: Minimum 5 years of experience in project management, preferably in field service or a related industry. Experience with ISO 9001 Quality System and project management tools (PERT, GANTT charts) is advantageous.
- Technical Skills: Proficiency in project management software and tools. Strong understanding of contractual, commercial, and technical project aspects.
- Administrative Skills: Strong organizational and multitasking abilities. Excellent documentation and report preparation skills.
- Financial Acumen: Ability to prepare detailed cost make-ups and track project revenue and expenses. Experience in billing, invoicing, and collection processes is beneficial.
- Interpersonal Skills: Excellent communication and coordination skills. Ability to work collaboratively with various departments and stakeholders. Customer-focused with the ability to build and maintain strong relationships.
- Problem-Solving Skills: Strong analytical and decision-making abilities. Ability to initiate and implement solutions to project-related issues.
- Personality Traits: Detail-oriented and proactive. Independent and capable of making informed decisions. Adaptable with a willingness to travel (25% travel requirement).
- Safety and Quality Focus: Commitment to promoting safety and quality in all project activities. Experience in conducting site surveys and mobilizing resources safely is desirable.
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