Customer Insights Specialist

Vor 2 Tagen


Schaffhausen, Schaffhausen, Schweiz Richemont Vollzeit
  • Job Summary:
  • To support our Digital and Transformation Department, we seek an Intern Transformation & Customer Insights 100%.

The primary focus is to gather and analyze customer insights from various channels and touchpoints. You will help to democratize customer insights across the organization, providing reporting to decision-makers and setting up customer-centric projects.

Your Mission at IWC:

  • Drive initiatives related to customer insights.
  • Support processes for collecting customer insights: survey design, testing, coordination with agencies, etc.
  • Coordinate customer listening paths in different channels and markets.
  • Conduct research to inform strategic decisions and prioritize across the organization.
  • Report customer insights in monthly and quarterly reports.


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