Omnichannel Solutions Specialist

Vor 5 Tagen


Stäfa, Zürich, Schweiz Takeda Vollzeit
Our Vision

We envision a future where every interaction with our customers is personalized, seamless, and delivered through the channels they prefer. We believe that omnichannel engagement is the key to unlocking this vision and driving business growth.

We are seeking a skilled Omnichannel Engagement (OCE) Manager to join our Strategy and Innovation department in Glattpark, Switzerland. As a key member of our team, you will be responsible for developing and implementing omnichannel engagement strategies that drive business growth and improve customer satisfaction.

  • Key Responsibilities:
    • Embed OCE Capabilities in BUs:
      • Support customer engagement strategies and flagship campaigns.
      • Establish trust-based partnerships with BUs and align with brand priorities.
      • Promote data-driven decision-making and share best practices across LOCs.
      • Partner with BUs on innovative projects in data, digital, and technology.
      • Support capability building through knowledge upskilling and tangible use cases.
    • Build LOC-Wide OCE Capabilities:
      • Support LOC teams in achieving data fluency to enhance customer and patient outcomes.
      • Develop and implement processes, governance, and tools for efficient omnichannel engagement.
      • Manage and allocate campaign operations budget and ensure efficient campaign execution.
      • Transition projects/MVPs to stable products and drive continuous improvement.
      • Deploy scalable data-driven projects to enhance customer engagement.
      • Partner with the broader data, digital, and technology team to generate and share data, and leverage insights in OCE.

At Takeda, we foster an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world.



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