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Global Financial Liaison and Account Specialist

vor 2 Wochen


Zug, Zug, Schweiz Interactive Brokers Vollzeit
Institutional Client Services Associate - Italian speaking

Company Overview:

Interactive Brokers Group, Inc. is a global financial services company that has been at the forefront of innovation for over four decades. We are known for our cutting-edge technology and client commitment. Our affiliates provide electronic brokerage services to clients in over 200 countries and territories, serving individual investors and institutions alike.

Key Responsibilities:

We are seeking an experienced professional to provide exceptional service to our institutional clients, including banks, hedge funds, and financial advisors. The successful candidate will be proficient in Italian and English, with a third language being beneficial. Key responsibilities include:

  1. Troubleshooting technical, account, and trade-related queries via telephone, ticket, and live chat.
  2. Escalating high-level issues to relevant stakeholders and suggesting process improvements.
  3. Assisting with client onboarding, training, and general market research and development.

Requirements:

The ideal candidate will possess a strong knowledge of listed Equities, Options, Futures, and/or FX. They should be analytical problem-solvers with a passion for technology and financial markets. Prior experience in international settlements or clearing operations is a plus. Additionally, they should have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Benefits:

Our company offers a hybrid work model, daily company-paid lunch, and fruit and snack options throughout the day. Performance-based cash bonuses and stock grants are also available.