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Healthcare ICT Professional
vor 2 Monaten
About the Role:
As a System Engineer at Ascom, you will be responsible for implementing technical customer solutions within a Professional Service Project. Your role will encompass a range of activities including analysis of requirements, design, installation, commissioning, and hand-over of customer solutions.
Key Responsibilities:
- Deliver activities as part of Ascom Professional Services, including requirements analysis, design, installation, commissioning, and handover of customer solutions.
- Work on projects to implement technical customer solutions that integrate with existing systems:
- Implement systems according to project descriptions.
- Conduct on-site work intake for project definition when needed.
- Execute small installation tasks in minor projects.
- Report frequently on project progress to the project manager.
- Instruct customers on the use of the system/solution when necessary.
- Take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning, and handover of customer solutions.
- Proactively collaborate with customers on-site and provide consultancy to help them identify the best possible additions/options.
- Be accountable for customer satisfaction and lead time of assigned project task KPIs.
- Maintain and demonstrate expertise in the latest technologies and methods through successful completion of training.
- Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions.
- Interface with customers and peers to collect information needed to perform professional services.
Requirements:
Qualifications and Work Experience:
- 1+ years experience in a technical System Engineering position or similar.
- Ability to think outside the box and work effectively.
Skills and Competencies:
- Understand technical specifications and capabilities of relevant key systems and solutions.
- Basic understanding of port opening and firewalls.
- Strong time management, prioritization, and organizing skills.
- Excellent customer service skills.
- Ability to write well-constructed reports.
Personal Qualities:
- Strong drive and commitment, detail-oriented.
- Independent worker with the ability to perform in a stressful environment and meet deadlines.
- Analytical and structured personality.
- Strong team player with a high level of interpersonal and communication skills.
- Quick learner with an affinity towards technical and IT-related topics, Ascom's products, and offerings, and how they create value for customers.
Why Ascom?
- Be part of a global leader in healthcare technology solutions.
- Work in a dynamic and innovative environment.
- Contribute to technology that positively impacts millions of lives worldwide.
