Global Support Agent

vor 16 Stunden


Lausanne, Waadt, Schweiz PageUp Vollzeit
Customer Support Role

We are seeking a highly skilled Customer Support Agent to join our global support team at PageUp Group. In this role, you will be responsible for providing exceptional customer service by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat.

Responsibilities

  • Be the first point of contact for our customers to work towards resolving support issues.
  • Provide excellent customer service by identifying and resolving customer queries and requests, escalating to second-level support if necessary.
  • Liaise with internal stakeholders to drive user requests, resolve issues, and share ideas for enhancements with product management.

Requirements

  • Proven experience in a customer service/client support/tech support role.
  • Excellent communication and problem-solving skills, with the ability to think critically and make sound decisions.
  • A passion for continuous learning and development, with a strong desire to acquire new skills and master new tools.


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