Customer Support Expert
vor 14 Stunden
TN Switzerland is a future-oriented company offering a dynamic environment for growth and development.
Position OverviewThe Customer Care Specialist serves as a vital link between customers and internal teams, ensuring prompt order fulfillment and maintaining accurate customer data.
Key Tasks and Responsibilities- Process customer orders and confirm them in SAP.
- Closely monitor inventory levels and coordinate with Supply Chain.
- Respond to customer inquiries, address logistics complaints, and resolve issues promptly.
- Maintain up-to-date customer information and ensure compliance with regulatory requirements.
- Prepare and manage shipping documents.
- Collaborate with Finance to track consignment stocks and credit limits.
- Identify areas for process improvement and contribute to their implementation.
- Relevant education or experience in Customer Care, logistics, or transportation.
- Proficiency in SAP R3 SD and Microsoft Office.
- Knowledge of Incoterms and insurance liability principles.
- Excellent communication, problem-solving, and teamwork skills.
- Ability to work accurately and efficiently under pressure.
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vor 14 Stunden
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vor 14 Stunden
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