IT Infrastructure Engineer

Vor 7 Tagen


Basel, Basel-Stadt, Schweiz TieTalent Vollzeit
About the Job

We are looking for an IT Support Specialist to join our team at TieTalent. As an IT Support Specialist, you will be responsible for providing Level 1 & 2 IT support to our employees across our global organization.

Key Responsibilities
  • Provide IT support across levels 0 -> 1 -> 2 for approximately 200-250 laptops per site, with a total of 400+ devices across two locations.
  • Troubleshoot and resolve issues related to hardware (mouse, monitor, laptop), software (Excel, access control, ERP), and network (LAN/WAN/WLAN, cabling, system troubleshooting).
  • Serve as the primary point of contact for IT-related queries, ensuring effective and timely resolution of issues.
Requirements
  • Minimum 5 years of experience in IT support, with the ability to work autonomously from the first week.
  • Strong knowledge of networking (LAN/WAN/WLAN, Active Directory, DNS) and system troubleshooting.
  • Experience with telephony systems and access control solutions.
  • Familiarity with SQL queries.
  • Exposure to software like SolidWorks is a plus but not mandatory.


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