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Front Desk Operations Manager
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Studio Manager
vor 2 Monaten
Velocity is a rapidly expanding boutique fitness studio chain that prides itself on fostering a sense of community through sweat, music, and camaraderie.
We're on a mission to revolutionize the indoor cycling experience, offering a unique blend of intense cardiovascular workouts and full-body toning.
Job SummaryWe're seeking a highly motivated and organized Front Desk Operations Manager to lead the day-to-day operations of one of our studio locations.
As a key member of our team, you'll be responsible for managing the overall operations of the studio, including customer service, sales, marketing, and events.
Key Responsibilities- Customer Service
- Provide exceptional customer service, ensuring a warm and welcoming experience for all clients
- Manage the front desk, including checking in clients, providing towels and shoes, and handling customer inquiries
- Studio Operations
- Set up the studio for classes, including turning on lights and music, and setting up the Veloboard technology
- Supervise the studio's retail operations, ensuring a seamless shopping experience for clients
- Team Management
- Lead and motivate a high-performing team, fostering a positive and inclusive work environment
- Develop and implement strategies to improve team performance and customer satisfaction
- Problem-Solving
- Proactively identify and resolve day-to-day operational issues, ensuring minimal disruption to studio operations
- Passion for Fitness
- Share our passion for fitness and wellness, with a focus on delivering exceptional customer experiences
- Leadership Skills
- Proven ability to lead and motivate teams, with a focus on developing and implementing effective strategies
- Communication Skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members
- Organizational Skills
- Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously
- Language Skills
- Fluent English and German language skills, with the ability to communicate effectively with clients and team members
- Opportunities for Growth
- Opportunities for professional development and growth, with a focus on building a strong and supportive team
- Competitive Benefits
- Competitive salary and benefits package, including health insurance and unlimited classes
