Group Chief Operations Officer

Job Summary: The Group Chief Operations Officer (GCOO) & Co-Founder at J-Pay Africa Group is a key executive responsible for overseeing the company’s operational strategy, business efficiency, and growth execution across Africa and beyond. As a Co-Founder, the GCOO will work closely with the Group CEO and key stakeholders to drive operational excellence, scalability, and innovation in the digital finance and fintech ecosystem. The role requires a strong leader with expertise in fintech operations, regulatory compliance, and business expansion. Key Responsibilities: 1. Operations Strategy & Execution - Develop and execute a comprehensive operations strategy to support J-Pay Africa Group’s growth and expansion. - Oversee the day-to-day operations of the company across multiple regions, ensuring efficiency and compliance. - Lead the implementation of best-in-class operational processes, policies, and technology infrastructure. - Identify and mitigate operational risks while ensuring business continuity. 2. Business Expansion & Market Growth - Spearhead market entry strategies, partnerships, and expansion into new African and global markets. - Develop and manage relationships with regulators, government agencies, and financial institutions. - Ensure smooth integration of new products, services, and regional operations. - Drive operational scalability and cost optimization for sustainable growth. 3. Regulatory Compliance & Risk Management - Ensure J-Pay Africa Group adheres to local and international financial regulations, AML, KYC, and fintech compliance standards. - Work closely with legal, finance, and compliance teams to ensure operational adherence to laws and best practices. - Develop internal risk management frameworks, cybersecurity policies, and fraud prevention strategies. 4. Product & Service Delivery Optimization - Oversee the development and execution of customer‑centric financial services, ensuring seamless user experience. - Work closely with the Group Chief Product Officer (GCPO) to improve digital payment solutions and fintech offerings. - Drive process automation, operational efficiency, and service excellence. 5. Financial & Performance Management - Collaborate with the Group Chief Finance Officer (GCFO) to manage budgets, financial planning, and operational expenses. - Establish KPIs, performance metrics, and reporting structures to measure operational success. - Identify cost‑saving measures, revenue optimisation opportunities, and financial sustainability strategies. 6. Leadership & Stakeholder Engagement - Lead and mentor a high‑performing operations and strategy team across multiple regions. - Work with the Group CEO, investors, and key partners to drive business objectives. - Represent J-Pay Africa Group at industry events, fintech forums, and strategic meetings. Key Qualifications & Experience: - ✅ Bachelor’s degree in Business Administration, Finance, Economics, or related field. A Master’s degree (MBA, Finance, or Strategy) is an added advantage. - ✅ 10+ years of experience in operations leadership, fintech, banking, or digital financial services. - ✅ Proven experience in scaling fintech operations, business expansion, and regulatory compliance. - ✅ Strong understanding of financial technology, digital payments, and cross‑border transactions. - ✅ Expertise in risk management, AML/KYC regulations, and fintech licensing requirements. - ✅ Excellent leadership, strategic planning, problem‑solving, and decision‑making skills. - ✅ Ability to work in a fast‑paced, dynamic, and high‑growth environment. Why Join J-Pay Africa Group? - Be a Co‑Founder of a leading FinTech revolutionising digital finance in Africa. - Lead high‑impact initiatives, market expansion, and fintech innovations. - Engage with top investors, regulators, and financial institutions. - Competitive executive compensation, equity options, and leadership growth opportunities. Reporting: The Group Chief Operations Officer will report directly to the Group CEO. Location: J-Pay Africa Group – Zurich, Switzerland #J-18808-Ljbffr