Operations Supervisor/ Account Specialist

Working at Randstad means much more than just being active in an organisation. In our working environment, people are at the centre of our attention. We combine our passionate commitment to individual fulfilment with the powerful use of cutting-edge technology. In this way, we help people and companies to realise their true potential. This is our idea of "Partner for Talent" - a partnership that convinces and inspires.

As an Operations Supervisor/Account Specialist for our well-known client based in Neuchâtel, you will play a vital role in ensuring the seamless execution of operational activities in alignment with ALT study planning. Your responsibilities will include recruitment, team management, and personnel development while maintaining a focus on operational excellence.

Key responsibilities include:

- Recruitment and onboarding: manage the full recruitment cycle, including onboarding, promotions, and off-boarding.
- Team management:

- Ensure testing activities are properly planned and executed on time as per the requested protocol

- Monitor improvement through KPIs and report metrics to management

- Ensure that critical deviations are solved and define corrective actions

- Review/approve Design of Experiments, sampling instructions and any other procedures

- Laboratory Accuracy:

- Ensure materials and finished products are available for testing activities and reported in related systems to ensure fiscal, custom and finance requirements

- Participate in the creation/review of procedures, work instructions, methods and other Quality Documents that are required

- Organize the Calibration, Qualification and Maintenance of laboratory equipment to ensure accurate and reliable results

- HR & administrative responsibilities:

- carry out administrative tasks, including payroll support and holiday payments

- communicate and implement disciplinary actions as needed

- conduct employee and client satisfaction surveys

- prepare evaluations for work certificates

- Training and compliance:

- define training needs for the team and oversee the induction process

- ensure temporary workers comply with 5S practices and EHS directives

- Ad hoc support: demonstrate agility to address evolving business needs

- Required onsite presence: 5 days a week (negotiable to 4 days a week after first year)

Qualifikationen

We are seeking a dynamic professional with the following qualifications and skills.

- Experience: proven experience in Operations, HR, or team management, preferably in a testing laboratory or technical environment

- Leadership skills: strong ability to manage and develop diverse teams, monitor performance, and implement disciplinary actions effectively

- Organizational skills: proficiency in planning, resource allocation, and managing shift rosters

- HR expertise: a solid understanding of recruitment processes, onboarding, training, personnel management, and experience with performance metrics, absenteeism, and turnover analysis

- French & English fluent (C1 level)

- Tools and compliance: Excel skills, familiarity with Easymission or similar systems, along with a strong commitment to good laboratory practices (5S) and EHS standards

- Adaptability: agile mindset to address unexpected business requirements effectively.

Opportunities

This diverse and responsible role offers the opportunity to contribute significantly to the company's success by taking on both operational and strategic tasks.

Benefits

- We pay salaries and bonuses that are in line with the market

- We take over a share of 10% of your health insurance premium

- 5 weeks paid holidays are a matter of course for us

- You benefit from various discounts with various cooperation partners

- We offer our new fathers 1 week in addition to the statutory paternity leave

- We offer you a Half-Fare travelcard from day one

- With us you have the opportunity to participate in a personal and lucrative share plan

- We offer you many opportunities for further training, which will enable you to develop personally and professionally

We believe your career is more than a job. Through your work, you make a meaningful contribution to society. Every day is an opportunity to make a positive impact. Whether you're helping a client find the perfect employee to expand their business, or guiding a job seeker in finding a job they love, you're always looking for small (and not-so-small) ways you can make a difference.

Randstad is looking for bright, innovative individuals who share our passion for improving the world of work. If you're interested in being a part of our vision, we welcome your application.