IT Support Engineer Geneva/Zurich
vor 2 Wochen
Description de l'entreprise:
Nous collaborons avec un acteur majeur international dans le cadre d'un projet à long terme. Ce poste offre une excellente opportunité de développement au sein d'un environnement technique stimulant, avec des perspectives de croissance sur plusieurs rôles à l'avenir.
IT Support Engineer
Missions principales:
- Fournir un support technique de premier niveau aux utilisateurs.
- Répondre aux incidents et demandes de services via un système de gestion des tickets.
- Diagnostiquer et résoudre les problèmes techniques ou les escalader au niveau supérieur.
- Suivi et gestion des tickets pour garantir une résolution dans les délais impartis.
- Collaborer avec les équipes techniques et non techniques pour assurer une prestation de qualité.
- Assurer un reporting régulier sur les incidents et les performances.
Profil recherché:
- Expérience en tant qu'ingénieur de support technique ou dans un rôle similaire.
- Bonnes compétences en communication et orientation client.
- Connaissance des environnements Windows et/ou Linux.
- Capacité à travailler en équipe et à gérer plusieurs tâches en parallèle.
- Maîtrise de l’anglais, du français et de l'allemand
Avantages:
- Environnement de travail international et dynamique.
- Opportunité d'évolution et d'accroître vos responsabilités sur des projets futurs.
- Expérience enrichissante avec une entreprise leader dans son domaine.
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