Technical Support Specialist

vor 1 Monat

SaintSulpice, Schweiz Fastnet SA Vollzeit

Alinto
est un leader européen de la sécurité de la messagerie
électronique. Nous proposons des services cloud depuis plus de 20
ans en France et à l'étranger. Nous sommes reconnus comme une entrepris fiable et digne de confiance par des milliers de clients prestigieux et exigeants. Notre ADN : innovation et fidélité des clients

Avec des sites en France (Lyon/Paris), en Espagne (Barcelone) et en Suisse (Lausanne/Zurich), nous investissons dans le développement de solutions innovantes NextGen pour nos clients et accordons une grande importance à une bonne ambiance de travail.

Nous recherchons un(e) Technical Support Specialist (h/f) pour notre équipe opérationnelle à Saint-Sulpice (CH-Vaud). Nous proposons un contrat à durée indéterminée et à temps plein chez Cleanmail AG (CH). Vous souhaitez participer et contribuer au développement de notre société et de ses offres, tout en vous faisant plaisir dans votre travail et en développant votre projet
professionnel ?

Vos missions
  • Rapports au COO du groupe
  • Assurer la satisfaction des clients
  • Gérer les installations de service et les mises à niveau
  • Suivre les demandes des clients à l'aide du système de ticketing conformément aux SLA.
  • Gérer les demandes L1 et 2 des clients par e-mail ou par téléphone concernant les services de messagerie (recherche dans les journaux, analyse du routage des e-mails).
  • Contribuer à l'amélioration continue des solutions et de l'expérience client.
  • Participation à la sensibilisation anti-spam/anti-virus
  • Contribution à l'enrichissement de la base de connaissances
Vos compétences
  • Personne orientée vers le travail en équipe
  • Bonnes compétences interpersonnelles, analytiques et diagnostiques
  • Orientation verse pleine réussite du client
  • Curiosité intellectuelle, notamment en ce qui concerne les nouvelles technologies
  • A l'écoute, motivé et autonomeg
  • Environnement Windows (client), messagerie (Outlook, Thunderbird, smartphones), serveur de messagerie Exchange
  • Protocoles de messagerie et services Internet (DNS, sécurité, routage)
  • MySQL, langage SQL, Linux et ligne de commande sont les bienvenus.
  • Le suisse-allemand est absolument nécessaire, le français et l'anglais des affaires sont également souhaités.
Avantages
  • Entreprise à taille humaine
  • 5 semaines de congés payés
  • Mélange de télétravail et de travail en présentie à St-Sulpice (VS).

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