Head of Digital and Team Performance Training

vor 2 Wochen

Schaffhausen, Schweiz IWC Vollzeit

Reference Code: 95242**Head of Digital and Team Performance Training (M/F/x - 100%)**:

- Schaffhausen, SH, CH- PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen

For our Direct-to-Customer Department at our headquarters in Schaffhausen, we are looking for a

**HEAD OF DIGITAL AND**
**TEAM PERFORMANCE TRAINING (M/F/X - 100%)**

Reporting directly to IWC’s Global Direct-to-Customer Director, the Head of Digital and Team Performance Training is responsible for all digital and physical training and coaching aspects of our DTC landscape. Managing a team of six direct reports and frequently travelling to IWC markets globally, he/she will take responsibility for enabling the company’s frontline staff to achieve their challenging targets with regards to both sales and customer experience. Creating and implementing the global DTC training strategy as well as managing large-scale global projects such as Selling Ceremony and customer experience evaluation, this role offers frequent touch points with high-level stakeholders across all departments and markets.

**Start**: December 2023

**Duration**: Permanent

**KEY RESPONSIBILITIES**:

- Development and creation of global DTC training strategy
- Management of team’s global performance coaching efforts to enable sell-out achievement through stellar customer experience at POS level
- Close collaboration with DTC Sales Department with regards to KPI analysis and creation of respective actions
- Frequent travel to local markets to manage action plan implementation
- Coaching of local DTC and POS management with regards to KPI management, sales target achievement, relationship building, CRM and customer experience
- Further development and global roll-out of IWC’s Selling Ceremony training
- Management and further development of global customer experience evaluation program
- Management and further development of IWC’s internal learning app with global user base
- Creation and implementation of digital training strategy on a global level

**YOUR PROFILE**:

- Extensive experience in physical Retail (experience in call centres would be a plus) in a management role
- Open personality with great communication skills that likes to connect with people
- Exceptional public speaking skills
- Confident in presenting to and interacting with top management
- Verbal/written proficiency in English, German is a Plus
- Willingness to travel globally
- The Job is located at IWC headquarters in Schaffhausen, Switzerland

**WE OFFER**:
IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.

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