Individual Contractor

Duration of the contract
- 03 April 2024
- Organizational Unit
- Defeat-NCD Partnership
- Number of job positions
- 2
- Area of Specialization/Thematic Areas:
Instructional design, learning experience evaluation, course evaluation methods, learning technology proficiency, quality assurance standards
- Overview:
The United Nations Institute for Training and Research (UNITAR) Division on NCD, Digital Health, and Capacity Building supports the strengthening of individuals, and institutions (including public, private, and philanthropic organizations) at global, regional, and country levels to ensure that these partners have essential capacities, structures, and systems in place to tackle non-communicable diseases, innovate through the uptake of digital health tools and approaches, and enhance their capacities through more accessible, affordable, and accredited training in a sustained and sustainable manner.

The WHO Academy operates as a specialized global entity within the World Health Organization, working collaboratively with various departments and stakeholders to support the advancement of health education worldwide. It acts as a key driver in shaping the learning strategies and initiatives to address the evolving needs of the global health community. Currently, WHO delivers over 1,400 courses for both internal and external learners through various diverse digital learning platforms. The WHO Academy aims to migrate these courses on its Learning Experience Platform (LXP). WHO, UNITAR, and The Defeat-NCD Partnership will work together to accelerate the efforts of establishing this unified platform, including migration of existing courses and development of new courses.

The Individual Contractor (Quality Assurance) plays a crucial role in ensuring the courses on the WHO Academy platform are compliant with the expected quality standards and improving the quality of the courses offered.

General objectives of the contract: Reporting to the UNITAR Project Manager and collaborating with the LXP Lead from the WHO Academy, the Individual Contractor (Quality Assurance) is a key member of the _“WHO Academy course mobilisation programme: Migration and co-production of courses (WHOA: MCC)”_ who is responsible for reviewing the hosted and co-produced courses in partnership between the WHO Academy and UNITAR. This role entails ensuring the timely review of the courses as outlined in the agreement between the WHO Academy and UNITAR.
- Responsibilities/description of professional services:

- Evaluating and reviewing courses to ensure alignment with the WHO Academy’s quality standards and guidelines.
- Conducting comprehensive assessment of instructional design, content relevance and overall learning effectiveness.
- Developing and implementing quality assurance processes for course development and delivery.
- Preparing detailed reports on course quality assessments, highlighting areas of improvement and commendation.
- Maintaining accurate records of quality assurance activities and outcomes.
- Providing recommendations for continuous improvement in course design and delivery methodologies.
- Staying abreast of industry trends and practices in quality assurance for courses.
- Measurable outputs/deliverables/schedule of deliverables:

- Objective: Review migrated WHO courses from other platforms to the WHO Academy’s LXP
- Deliverable 1.1: Create a detailed checklist or rubric to systematically evaluate each migrated course against the established quality criteria.
- Deliverable 1.2: Create a project plan for conducting quality review of the migrated courses.
- Deliverable 1.3: Conduct thorough reviews of each migrated course to ensure compliance with quality standards and identify any areas for improvement or revision.
- Deliverable 1.4: Document findings from quality reviews, including strengths and recommendations for enhancements or corrections.
- Deliverable 1.5: Provide feedback and recommendations to instructional designers for improving course quality and addressing identified issues or gaps.
- Deliverable 1.6: Facilitate an iterative improvement process by collaborating with instructional designers to implement recommended changes and enhancements based on quality review findings.
- Deliverable 1.7: Establish mechanisms for ongoing monitoring and evaluation of course quality, including periodic quality checks and feedback loops to ensure sustained improvement over time.
- Note: Depending on the consultant’s capacity and the number of courses finalised for migration purposes, the consultant may be required to work on the following deliverables as well. In such an event, a revised schedule of deliverables will be shared with the consultant._
- Objective: Review co-produced WHO courses
- Deliverable 2.1: Conduct reviews of course design documents, including learning objectives, learner descriptions, assessments, learning activities, and accessibility criteria, to ensure alignment with course objectives and