Technical Service Manager
vor 1 Monat
At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences.
Are you passionate about investigating technical complex cases, from conducting current state analyses to implementing improvements? Then we have a great opportunity for you As a Technical Service Manager, you will be a vital member of the Global Technical Service team in Service Division located in Baden / Switzerland. Reporting to the Team Manager Technical Service, you will manage medium-complexity consulting assignments. In addition, you will develop and enhance products and services, and support in sales, product & contract management activities ensuring value add to our customers. Come join us.
Your responsibilities:
- Ensuring fast and efficient resolution of product issues by identifying well-judged technical solutions in collaboration with product representatives and external partners.- Settling commercial warranty and goodwill cases while considering long-term customer relationships and company interests, as well as monitoring associated costs.- Conducting risk and opportunity analyses, proposing, and initiating actions to mitigate and control risks, as well as activities to capitalize on business opportunities.- Building strong relationships to facilitate the exchange of technical knowledge and best practices.- Negotiating contracts to win consulting assignments and providing technical assistance and guidance to the sales team.- Aiding the development of processes and tools, ensuring compliance with regulations and contracts, and investigating inefficiencies and areas for improvement.- Coaching and developing consultants to deliver assignments with a focus on operational execution and excellence.- Travelling globally by request (around 25%).
Your background:
- Bachelor’s degree or higher degree in Mechanical or Mechatronics Engineering.-
- Preferably more than 2 years of experience in technical customer consulting and long-term willingness to acquire experience and knowhow in the turbocharging business.- Conflict and project management skills complemented by a proven track record in conducting customer negotiations is beneficial.- A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines.- Knowledge of field bus systems, especially with CAN- A high level of self-motivation, curiosity, and a desire to learn about new technologies.- Demonstrated management capabilities, with a collaborative, solution-focused approach, and strong written and spoken communication skills.- Strong command of English, both written and spoken; additional languages desirable.
Your benefits:
- Attractive compensation & benefits.- Flexible working models.- Canteen.- Childcare.- Attractive holiday plans.- Employee Assistance Program.
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