Customer Success Assistant

vor 4 Wochen

Ecublens, Schweiz Rotzinger Gruppe Vollzeit

Wyzo is a fast-pacing spin-off from delta robotic pioneers' company whose vision is to set the new benchmark for accessible workplace automation in pick and place technology. The Wyzo ecosystem design seamlessly integrates with and complements human operation, empowering new enterprising manufacturers to grow and transform their business - a big mission that requires people driven by big passion. So join us in this journey, and let's make the industrial workplace "Fast and further, together"

We are now looking for a

**Costumer Success Assistant**

to integrate our cross-functional structure in the Lausanne area.

**Among Other Things, You Will
- Work closely with cross-functional team of Business Developer, Sales Team, Marketers and technical support to build, reinforce, and maintain existing clients and relationships.
- You will be responsible for all administrative client service. (i.e., Raising offers, managing orders, releasing invoices, tracking customer’s payments, problems resolution, rejected trades.
- Coordinate participation to events & trade shows.
- Guide our clients about Wyzo sidebot’s ecosystem and services.
- Collaborate in developing, tracking, and reporting.
- Ensure that all information requested by Digital Marketing as well as the Account Owner is forwarded on a timely basis.
- Arrange the shipments operations with support of internal logistics dept.

**To shine and succeed in this role, we wish that you have**:

- Minimum 2 years customer service experience on international business preferred.
- English and French C1 is a must, German and/or Spanish is a plus
- Demonstrating strong multi-tasking skills.
- Prior cloud CRM experience preferred such as Hubspot.
- Marketing sensitive.
- Upbeat and outgoing personality
- Positive attitude
- Good communicator and team player

**Nice to have**:

- Familiar with ERPs such as ams
- Practice in Adobe in design & illustrator
- Knowledge in ICC Incoterms

**_
Does this sound like you? Yes? Then, why not apply?_**

We offer you a position in a fast-paced, truly global environment with an endless supply of future opportunities

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