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Business Customer Support Manager Für Immoscout24

vor 5 Monaten

Basel, Schweiz SMG + Homegate Logo Vollzeit

Unternehmensbeschreibung
**Willkommen bei SMG Swiss Marketplace Group AG**
Wir sind das wegweisende Netzwerk von Online-Marktplätzen in der Schweiz und ein führendes europäisches Digitalunternehmen. Mit unseren zukunftsweisenden Produkten vereinfachen wir das tägliche Leben all unserer Kundeninnen und Kunden.

Stellenbeschreibung

Wir suchen ab sofort eine/n Geschäftskundenberater/in für den Bereich "**Business Customer Support**". Deine Aufgabe wird es sein, den Kundenservice von **ImmoScout24 **und **Homegate **durch Deine Erfahrung und Dein Verständnis von erstklassigem Service zu unterstützen.

**Deine Aufgaben sind**
- Du unterstützt unsere Geschäftskunden professionell und umfassend entweder in Zürich oder Flamatt, oder in Deinem Homeoffice und arbeitest selbstständig und effizient im Sinne unserer Strategie
- Als erste Kontaktperson und First-Level-Support betreust Du unsere Geschäftskunden in Deiner Region telefonisch und per E-Mail.
- Du übernimmst die Koordination des Second-Level-Supports
- Die Datenqualität hältst Du auf einem konstant hohen Niveau und pflegst die Stammdaten in verschiedenen Systemen.
- Du beteiligst Dich an der Vorbereitung von Messen und Veranstaltungen in der Region, u.a. durch Präsenz vor Ort
- Du erstellst Berichte für unsere Key Account Kunden und Partner
- Außerdem bist Du für die Kontrolle, Erfassung und Hinterlegung von Verträgen und Zusatzprodukten verantwortlich. Dies beinhaltet auch die Verarbeitung abgeschlossener Insertions
- und Zusatzprodukte in verschiedenen komplexen Systemen sowie die Sicherstellung der Verrechnung und Qualitätssicherung.

Qualifikationen
**Was du mitbringst**
- Eine abgeschlossene kaufmännische Ausbildung
- Deutsch und Französisch fliessend sind zwingend, Englisch ist erwünscht
- Erfahrung im Kundenservice in Wort und Schrift mit einem sehr hohen Mass an Kundenorientierung
- Du bist ein sehr sicherer Anwender von MS-Office, CRM und anderen IT-Systemen und hast ein Flair für E-Commerce
- Du bist zuverlässig, gewissenhaft, selbstständig, engagiert und hast ein gutes Verständnis für die Dinge
- Du schätzt den Kontakt mit Kunden und hast eine sehr starke Kunden
- und Serviceorientierung
- Du hast einen ausgeprägten Willen, Dich mit Deinen Kollegen für ein gemeinsames Ziel einzusetzen
- Du hast eine positive und optimistische Einstellung

Zusätzliche Informationen
**Zudem bietet Dir die SMG**:

- 6 Wochen Ferien (mit der Möglichkeit bis zu 10 Tage zusätzlich zu erwerben)
- 40 Stunden Woche (Gleitzeit mit Cap bei 45 Stunden Work Life Balance nehmen wir ernst)
- 4 Monate Kündigungsfrist nach der Probezeit
- SBB Halbtax Abo
- Zwischen den einzelnen Standorten der Schweiz reist Du in der 1.Klasse
- 18 Wochen Mutterschaft
- und 6 Wochen Vaterschaftsurlaub (auch bei Adoption)
- Berufs-Unfall und Zusatzversicherung (100% übernommen durch SMG)
- Keine Fixen Bürotage (Du arbeitest, wo Du Dich am wohlsten fühlst)
- Unabhängige Beratungsstelle bei Persönlichen und Psychischen Problemen
- Gender-Neutral Fair-Pay mit klar definierten Karriere Profilen
- Wähle Deine Hardware (Mac oder Windows + 2 Monitore für zu Hause)
- Wähle Dein Handy (iPhone, Samsung oder Pixel)

**Vorab einige Informationen über uns**

Die SMG Swiss Marketplace Group AG ging aus der Fusion von Scout24 Schweiz und TX Markets 2021 hervor und umfasst einige der bekanntesten führenden Marktplätze der Schweiz.

Unser spannendes Markenportfolio setzt sich derzeit aus vier Geschäftsbereichen zusammen: Real Estate (**immoscout24.ch, homegate.ch, ImmoStreet.ch, home.ch, Acheter-Louer.ch**), Automotive (**autoscout24.ch, motoscout24.ch, CarForYou.ch**), General Marketplaces (**anibis.ch, tutti.ch, Ricardo.ch**) und Finance & Insurance (**financescout24.ch**).