Teamleiter in Process Design

Vor 5 Tagen


Bern, Schweiz Stadt Bern Vollzeit

Die Direktion Finanzen, Personal und Informatik erbringt vielfältige stadtinterne Dienstleistungen und stellt zentrale Ressourcen bereit. Die Informatik Stadt Bern ist der Service-Integrator und -Provider für kundenorientierte und wirtschaftliche ICT-Lösungen für die Stadtverwaltung und die Volksschulen.

Per 1. Januar 2024 oder nach Vereinbarung suchen wir ein*e

**Teamleiter*in Process Design & Operations Support**:
80-100%

**Ihre Tätigkeiten**:

- Führung eines kleinen Teams
- Erstellung und Bewirtschaftung des Service-Katalog für die Informatik-Dienstleistungen
- Definition der Service
- und Operation-Management-Prozesse und entsprechende Einführung der dazugehörenden Systeme und Tools
- Definition des Portfoliomanagements sowie Sicherstellung des neuen Betriebsmodells (Target Operating Model)
- Monitoring und Dokumentation der Informatik Dienstleistungen (Workplace, M365, Service Desk, Lizenz Management, Hosting und Telefonie)

**Ihr Profil**:

- abgeschlossene Aus-/Weiterbildung in Wirtschaftsinformatik oder Informatik (bevorzugt FH oder HF) sowie relevante Weiterbildungen im IT Service
- und Projektmanagement (z.B. ITIL, SAFe, DevOPs, PMP).
- Erfahrung im Aufbau von Prozessen im ICT-Service Management (inkl. entsprechender Servicebeschreibungen)
- Kunden
- und lösungsorientiertes und Organisationstalent mit entsprechendem Durchsetzungsvermögen
- idealerweise mit Führungserfahrung und Arbeitserfahrung in einer Matrixorganisation

**Ihre Vorteile**:
Mit verschiedenen Arbeitszeitmodellen unterstützen wir die Vereinbarkeit von Berufs
- und Privatleben.

Je nach Alter und Arbeitszeitmodell geniessen Sie 25 bis 46 Tage Ferien.

Wir bieten fortschrittliche Sozialleistungen mit einer eigenen Pensionskasse.

**Ihr Kontakt**:
Weitere Auskunft erteilt Ihnen Fabian Gfeller, Bereichsleiter Governance & Compliance, Tel. 031 321 74 26, gerne. Wir freuen uns auf Ihre Bewerbungsunterlagen

oder an:
Direktion für Finanzen, Personal und Informatik
Direktionspersonaldienst
Bundesgasse 33
3011 Bern

**Arbeiten für die Stadt Bern**:
Lebensqualität: Ein einziges Wort sagt aus, warum es sich für die Mitarbeiterinnen und Mitarbeiter der Stadt Bern jeden Tag lohnt, sich einzusetzen. Für ihre Stadt, für die Menschen, die gerne hier leben.

Die Direktion Finanzen, Personal und Informatik erbringt vielfältige stadtinterne Dienstleistungen und stellt zentrale Ressourcen bereit. Die Informatik Stadt Bern ist der Service-Integrator und -Provider für kundenorientierte und wirtschaftliche ICT-Lösungen für die Stadtverwaltung und die Volksschulen.

Gleichstellung, Diversität und Inklusion sind uns wichtig. Die Stadt Bern lebt von der Vielfalt ihrer Mitarbeitenden.

**Ihr Arbeitsort**:



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