Reservations Agent

**Reservation Agent**

Hilton Geneva Hotel & Conference Centre

Close to Geneva Airport, we are1 kmaway from Geneva Lake and 30-minfrom theworld'sbest ski slopes.

Weoffer496 rooms,3restaurants,aLivingWellHealth Club with itslargest indoor pool of Geneva and more than5'500m2 ofconference andevent space. AtHilton Geneva Hotel & Conference Centre,we are proud towelcome our guest in the largesthotel of Switzerland We are looking forthe best talentsready to share the lightand the warmth of hospitality and joinourinternational group for a meaningful career.

**Whatis itlike to work for Hilton?**
- For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day,

**What will you work on at Hilton Geneva?**

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards

**What makes us a good match?**

At Hilton Geneva, we live and work every day by our six core values:Hospitality,Integrity,Leadership,Teamwork,Ownership andNow. If theyreasonatewith you,let'smeet

For this specific job opportunity, we would value the following skills,experienceand attitude:

- A passion for delivering great customer service
- Ability to sell and do suggestion if needed in the reservation process
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Computer proficiency
- Comply with hotel procedures

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a Reservations environment (in hotel or agencies)
- Degree in business or hospitality
- Positive attitude
- Good communicationskills
- Committed to deliveringhigh levelsof customer service
- Flexibility and able to adapt to a range of different work situations
- French, English and a third language as a plus

**What are the next steps?**
- Our HR team willget in touch withyou for a first phone call if we feel we are of a good match,
- As a next step, we would plan an interview with our Director of Sales andCommercial Director
- You may then go through an online behavioral assessment to understand a bit more about yourself and you will finally meet with our Hotel General Manager.
- Any question left? Please reach out to us at