Application and Environment Manager

Vor 4 Tagen

Zurich, Schweiz NatWest Group Vollzeit

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in Switzerland and as such all normal working days must be carried out in Switzerland.

We are looking for an Application and Environment Manager to join our team in Zurich.
- This is an exciting opportunity for someone interested in working in an international environment.
- You will work with various stakeholders and share the technical expertise within an agile, collaborative organization.
- You will join our bank as it's transforming its architecture, pushing forward with innovative solutions in various technologies.

**What you'll do**

In this role, you’ll be responsible to design, plan and implement file transfers from UK to Zurich or vice versa based on demands from the business or projects. You will support people in the requesting stage of file transfers and you will support in case of issues in PROD/non-PROD environments.

You will also manage our ITSM tool (Serviceware Processes, Windows server based). In this function you will work closely with the product owner and implement new functionalities. You will coordinate with users, projects and business and act as single point of contact for any enquiries. Solving PROD issues on time, delivering of reports etc. will also be part of this role.

The function is positioned within a newly built team “Application Management” which collaborates closely with technical Release Managers, Project Managers, IT Operations, and 3rd parties.

You’ll also be responsible for:

- Identifying and managing stakeholders, get an understanding of their needs during the stages from development to productive deployments of changes and driving a consolidated plan
- Being the central point of communication for all aspects of environment management and co-ordination contact between Project Managers, Release Managers and technical environment owners (TSO’s)

**The skills you'll need**

You’ll also demonstrate:

- Own initiative, self-starter qualities and persistency
- Analytical & structured thinking / working
- Good social grace in contact with Project Managers, Release Managers and 3rd party providers
- Good team player skills
- Willing to work outside of standard business hours and as well to provide On-Call service on weekends and week days.
- be fluent in English (spoken and written) and German

**Inclusion**

At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles.

**Who we are**

NatWest Services (Switzerland) Ltd is an IT services and operations processing provider for Private Banking entities of the NatWest Group. Our experienced teams are dedicated, determined and enthusiastic in using their capability and drive for innovation to design, build, maintain and run the delivery of an exceptional and sustainable service to Private Banking clients.

Our Private Banking entities offer high net worth clients a comprehensive range of private banking, wealth planning and investment management services across the Coutts brands and designated NatWest clients in the UK and internationally. To anticipate and respond to changing client demand, there is a growing emphasis on delivering a full range of innovative digital services.

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