Customer Services Agent

vor 3 Wochen

Geneve, Schweiz LHH Vollzeit

On behalf of one of our clients, an innovative bank based in Geneva, we're looking for a Customer Services Agent.

**Responsabilities**:

- Process and track all service requests into CRM and internal tools,
- Log customers ‘complaints timely and accurately,
- Execute retention strategies as part of the customer success,
- Effectively follow up and resolve service request issues with appropriate level of supervision to assure a customer service of quality. Assist clients on technical issues, trading queries and platform usability. Ensure to deliver a service of quality in all forms of communication,
- Quickly become knowledgeable on policies, processes, and procedures, as well as knowledge of our product and pricing models,
- Support general administrative functions according to business needs,
- Identify ways to provide smooth user-experience for every customer, whenever possible,
- Various administrative activities. Ensure appropriate documentation related to KYC/AML from the client and ensure all aspects of client records and documentation are completed and updated,
- Independent processing of customer complaint and solve customers’ requests,
- Work in a diversified team in close cooperation with all the departments at the headquarters.

**Profile**:

- Completed bank training and 4-5 years of experience in the industry, or apprenticeship as a bank employee, or financial services sales experience,
- In addition to your German mother tongue, you have excellent proficiency in English, a third language would be an asset (French, Italian, Spanish or Arabic),
- Strong customer service skills, you are service-oriented and enjoy customer contact and have a sense for networking,
- You are a Swiss-resident or willing to relocate.

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