Assistant Store Manager Store Operations

vor 1 Tag

Aubonne, Schweiz Adidas Vollzeit

Purpose & Overall Relevance for the Organization:
- The role will support the Store Manager in Store Operations to deliver a premium experience by managing all back of house operations, projects and to decrease complexity whilst increasing productivity by modelling operational excellence in all areas. The Assistant Store Manager is responsible to lead, engage and inspire the store team to ensure an efficient, productive and truly service based culture to the team and end consumer.- Key Responsibilities:
- In collaboration with the Store Manager, the Assistant Store Manager - Consumer Experience and store team establish and implement robust processes to identify key actions and support execution of all operational topics.
- Collaborate and confidently lead dedicated-operations team to provide a first-class reputation making use of key retail operation initiatives such as omnichannel (Ship-from-Store), innovations in back of house (e.g. Bin Locator) whilst prioritising the basics and being a role model of operations for stores in district and wider portfolio.
- Manage the usage and implementation of omnichannel experiences and tools, working with other functions and driving the store team to provide a premium in-store and omnichannel consumer experience.
- Drive projects from briefing, conceptualising, tracking, implementation and sustaining through to the desired outcome, taking ownership for key areas and managing their future success where required.
- Ensure identification, improvement, and implementation of best practices within store, working with the wider teams building an operating model of success.
- Implement, drive, and ensure compliance with Global Retail operational directives, processes, policies, and standards within the store back office, proposing ideas and solutions to build a world class store operations and back-of-house set-up.
- Execute retail store relevant specific processes and projects in close cooperation with relevant stakeholders, taking guidance and support from Global, Europe or Cluster functions.
- Make recommendations to improve service through innovation and operational drivers to the key stakeholders and Store Manager to provide ideas with strong foundation through analysis and proven track record of results.
- Adhere to global and local legal standards for all operational topics, Stock Management, Logistics, Profit Protection, Facilities, Health and Safety, IT, Financial and other store related activities, and monitor/evaluate established processes to guarantee the store’s full compliance as well as make suggestions and demonstrate successes.
- Manage and lead additional retail priorities and work streams assigned by the Retail Director and relevant stakeholders to promptly act on trends and opportunities.
- Maintain an operations structure, setting clear objectives from the Retail Director’s Strategy, achieving common goals, and defining Operations; managing team workloads and adopting consistent best practices; and delivering results.
- Develop and implement strategies with Store Manager to translate the company vision and strategy into reality for the dedicated - operations team.
- Manage regular Financial and Operational reports to provide analysis and insights that serve as basis to actions that will enable the store and local team identify opportunities and growth sharing best practice at market and global level.
- Ensure high employee engagement at every level through effective motivation, coaching, training, and development of all team members.
- Be a role-model and coach in developing and sustain a positive consumer service culture, including proactively and consistently exhibiting the brand attitude and values, showing a Diversity & Inclusion mindset.
- Leadership:
- Support the Store Manager in creating and driving a high-performance culture across the store team by setting a clear strategy and targets (using the appropriate learning tools and guiding performance through #Mybest) working with the HR Manager to analyse performance, holding dedicated team accountable and giving appropriate and prompt feedback to continuously drive improvement and results.
- Provide a consistent Talent Management process in own team and supporting Store Manager to grow talent for leadership positions.
- Key Relationships:
- Consumer
- Retail Store Teams
- Europe Retail Back Office Team
- Cluster Retail team
- Cluster Back Office teams, Retail Facilities Management and I.T Teams
- Cluster Finance
- Retail HR Team
- Retail Training Manager
- Global Retail Operations Team
- Knowledge, Skills and Abilities:
- Experience working in a sports/fashion consumer & commercial focused retail environment.
- Strong communication skills including impactful presentation skills, analytical, influencing and negotiating with experience of change management and high-pressure environment.
- Solid and proven experience in people management, leading and directing multiple team members in a fast-paced

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