Card Fraud Manager

vor 3 Wochen

Zurich, Schweiz UBS Vollzeit

Switzerland - Zürich
- Operations, Product Management and Development
- Personal & Corporate Banking

**Job Reference #**
- 272953BR

**City**
- Zürich

**Job Type**
- Full Time, Part Time

**Your role**
- Are you service-oriented and looking for a varied job in a dynamic environment? Do you have an investigative mind? As a Card Fraud Specialist, you are responsible for handling card and ATM offences at UBS. More specifically:
- settle claims and disputed transactions with UBS debit cards for all clients and external parties
- handle customer complaints that are not part of the operational business, taking into account the company's principles and regulatory requirements
- document all cases and secure evidence
- process internal or external requests in connection with card and ATM offences independently, efficiently and effectively
- support internal units with investigations, research or analysis, manage documentation processes, monitor tasks and interact with external stakeholders such as customers, public authorities, courts and/or legal representatives

**Your team**
- You will work within Card Solutions in the Debit Processes & Fraud Management team in Zurich.
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

**Your expertise**
- Banking education / background
- good understanding of card products
- client oriented
- work independently and accurately
- can quickly grasp complex situations
- commitment, high reliability and resilient for work under time pressure
- Language capabilities - German, French and English: fluently spoken and written, Italian desired

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business Solutions AG
- UBS Recruiting

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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