Eur Retail Asr

**Career Area**:Marketing / Sales / Product Support**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Work Shapes the World**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Construction Industries Services Division (CISD) is hiring an **Aftermarket Sales Representative **for our Retail and Small Core customers. Our Retail Reps focus on growing services and parts sales with customers who own fewer than 20 machines. This role is responsible for achieving sales targets through different channels like Over the Counter, Service Work Orders, and has an emphasis on leveraging ecommerce / digital sales solutions with our dealers as well, to help these customers succeed. This role will cover the BM West, Finning UK & CGT

**What will you do?**

In this role, you will work with designated dealers to drive revenue and growth for the aftermarket solutions business in the assigned territory, communicate targets and follow established sales processes focused on the end customer. To achieve this growth, you will work closely with our dealer network as well as provide leadership, guidance and counsel to optimize dealer’ sales force and marketing processes effectiveness. You will also leverage the opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting independence of the dealer.

**Job Duties**
- Deliver the annual total STU (Sales to User) business plan for the assigned dealer territories/customer segments
- Develop and execute aftermarket services marketing campaigns leveraging Marketing Leads for targeted customers in collaboration with dealers
- Track opportunity, participation and close rates and report in the CRM system
- Drive eCommerce adoption and sales growth with target customer segments, with focus on activating dormant customers
- Build relationships with dealer’s Product Support Sales Managers and their sales organization to influence sales force effectiveness
- Seek understanding, document, and communicate internally on target customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and business partners are aware of product and customer needs
- Collaborate with assigned dealers to adopt sales funnel management methods in relation to target customer segments (like Prioritized Service Events).
- Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and key dealer actions
- Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness
- Keep up to date with industry trends, changing technology and market regulations in countries covered
- Manage within the allocated Travel & Entertainment budget

**What You Have**
- Bachelor’s degree or equivalent years (4) of professional experience
- 4+ years of experience in the areas of B2B account management or after-sales support
- Experience prioritizing, growing and executing plans to achieve metrics
- Experience analyzing data for trends and market insights to make business decisions
- Ability to travel (60 %)
- Professional level of French and English
- Experience in digital sales, eCommerce, or marketing automation
- Strong negotiation skills: ability to influence and persuade as well as build strong relationships
- Self-starter with strong initiative, ability to work autonomously, positive attitude
- Strong time management and organization skills
- Excellent listening, adaptable communication style and presentation skills
- Works effectively in teams, making the team they are part of stronger
- Ability to translate challenging goals into clear action plans that deliver results

**Additional Details**:

- This is a travelling role (50%) covering retail customers within France, Belgium, UK & Italy
- This role will be based in GENEVA
- ISE assignment is not available

Additional Information

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A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

Caterpillar is an Equal Opportunity Employer (EEO).

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