Supporter/in
vor 1 Monat
Amt für Arbeit
**Supporter/in 80 - 100%**:
Dabei trägt das Amt für Arbeit (AFA) mit rund 800 Mitarbeitenden an 20 Standorten dazu bei, den Standort Zürich im Interesse von Arbeitnehmenden und Arbeitgebenden zu stärken.
Die Abteilung Arbeitsmarktliche Massnahmen (AMM) bietet Einzelcoachings für Hochqualifizierte und Fachkräfte 40+ sowie das Programm zur vorübergehenden Beschäftigung für Hochqualifizierte (PvB HQ) an.
Im Zuge einer Nachfolgeregelung suchen wir per 1. Mai 2024 oder nach Vereinbarung eine engagierte und dienstleistungsorientierte Persönlichkeit.
**Ihre Aufgaben**:
- Empfang und administrative Betreuung der Teilnehmenden
- Telefondienst und Betreuung zentraler E-Mail-Accounts in deutscher und englischer Sprache
- Triagieren der Teilnehmenden-Anmeldungen auf Coaches sowie Terminbuchungen
- Unterstützung im Bereich Administration, Accountpflege und Marketing
- Onboarding und Schulung von neuen Mitarbeitenden
- Programmierung von Fragebögen zu Umfragezwecken auf webbasierten Programmen
- allgemeine Support-Dienstleistungen sowie First-Level Support bei Fragen zu abteilungsspezifischen IT-Anwendungen
- Unterstützung bei Aufbereitung von Reportings
- projektspezifische Aufgaben in Absprache mit Teamleitung
**Ihr Profil**:
- Kauffrau/Kaufmann EFZ (oder gleichwertiger Ausbildung)
- einige Jahre Berufserfahrung in einer ähnlichen Position
- hohe Dienstleistungsorientierung - hohe Zahlenaffinität
- exakte Arbeitsweise - kommunikativ, diskret und selbstsicher
- sehr gute MS-Office-Kenntnisse (Word, Excel, Powerpoint)
- einwandfreie Deutsch
- und sehr gute Englischkenntnisse in Wort und Schrift
**Wir bieten**:
- anspruchsvolle Tätigkeit mit hoher Eigenverantwortung
- sorgfältige Einführungszeit
- Beitrag an die Verpflegungskosten (Lunch-Check)
- gut ausgebaute Sozialleistungen nach kantonalem Personalrecht
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