Coordinator, Customer Service

vor 2 Wochen

Morges, Schweiz Biosensors International Vollzeit

Position Responsibilities

Order To Invoice Management
- Manage the information flow related to the processing of customer orders and invoicing (incl. the maintenance price, returns, and credit memos).
- Manage the preparation of necessary documentation for the efficient, cost-effective, and lawful execution of necessary activities, including shipping, commercial invoices, etc.
- Execute the customer data creation in SAP supporting the team in the creation of approved Customer Master Structures
- Provide guidance to the warehouse to ensure effective and timely execution of sales orders and ensure customers are informed regularly regarding product availability issues.
- Manage consignment in storage locations to maintain a balance between product availability and working capital exposure.

Reporting and Analysis
- Run backorder and stock reports as well as other Sales Reports used on a daily basis.
- Analyze Product Availability gaps and report them to BESA Supply Chain.
- Analyze consignment stock positions to offer replenishment options.

Tender Management
- Support the local country tender management process by updating/translating documentation and managing alerts for published Tenders.

Process Improvement
- Use all appropriate measurement tools that are necessary to monitor full conformity of service delivered; propose preventive actions to avoid non-conformity.

Support
- Support other teams in case of discrepancies and information alignment (Finance, Mktg, Regulatory, Sales Ops, and Sales)

Experiences, Knowledge, Skills, and Abilities
- Export Order To Invoice experience (minimum 2 years)
- Excellent coordination and organization skills
- Analytical & data mining skills with an eye for detail
- Ability to work under pressure and tight timelines
- Excellent communication skills (verbal, written, and listening)
- Excellent knowledge of English and German. Another European language is a plus.
- Computer literate with excellent MS Office and SAP skills
- Quality Mindset with a strong desire to document and improve processes.

Art der Stelle: Vollzeit

Arbeitszeiten:

- Montag bis Freitag

Sprache:

- Deutsch (Erforderlich)

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