Product Expert Computer
vor 22 Stunden
**Product Expert Computer**:
- Zürich
- 80% - 100%
- Kundendienst
- Deutsch
Unser Produkt Experten Team besteht aus PC-Profis, welche täglich unsere Kundschaft auf verschiedenen Kanälen beraten und ihnen bei ihrer Kaufentscheidung weiterhelfen. Damit wir uns diese Zeit für jede einzelne Person nehmen können, brauchen wir Unterstützung in Form von neuen Teamkolleginnen und Teamkollegen.
Kennst du dich mit Computern (PC, Peripherie, Netzwerk etc.) aus und Kundenberatung liegt dir im Blut? Dann freuen wir uns auf deine Bewerbung als Product Expert Computer.
**Aufgaben**:
- Du bearbeitest produktspezifische Anfragen, welche von intern aber auch von unserer Kundschaft direkt kommen
- Du übernimmst die kompetente, korrekte und ehrliche Verkaufsberatung zu unseren Produkten via Live Chat, Community, E-Mail und Telefon
- Abklärungen mit unseren Lieferanten per Telefon und E-Mail gehören zu deinem Tagesgeschäft
- Die stetige Erweiterung und Aktualisierung deiner Produktkenntnisse hilft dir dabei, deine Tätigkeit einwandfrei durchzuführen
- Du erfasst und bearbeitest Bestellungen, welche direkt von Kunden oder von intern reinkommen
- Sicherstellen der Kundenbindung, Überprüfung von Kundenbewertungen, Hinterfragen von Abläufen, Einbringen von neuen Ideen gehören zu deinen Kernaufgaben
**Anforderungen**:
- Du bringst erweitertes Wissen in der Kategorie Computer, Peripherie, Netzwerk mit
- Zusätzlich sind Produktkenntnisse im Bereich Fotografie von Vorteil
- Bereitschaft, neues Produktwissen anzueignen und dich in neue Themen einzulesen
- Übergreifendes analytisches Denken ist Voraussetzung, damit Fehler rasch erkannt und Lösungsvorschläge aufbereitet werden können
- Dein Handeln ist stets auf Kundenzufriedenheit ausgerichtet und du bringst einen Rucksack voller Motivation, Einsatzbereitschaft und Flexibilität mit
- Einwandfreies und grammatikalisch korrektes Deutsch (mündlich und schriftlich) ist Voraussetzung, jede weitere Sprache von Vorteil
**Unser Angebot**:
- Komplexe Herausforderungen, ein vielseitiges Aufgabenspektrum und ein hoher Selbstbestimmungsgrad sind an der Tagesordnung
- Eine Firmenkultur, die auf schnelles Fehlschlagen und Lernen ausgerichtet ist - Unsere Werte
- Du wählst - jede Funktion bei uns kann in einem 80 % - 100 % Pensum ausgefüllt werden
- Fünf Wochen Ferien pro Jahr - du brauchst mehr? Dann besprich deinen unbezahlten Urlaub mit deiner Führungskraft
- Finanzielle Unterstützung bei Aus
- und Weiterbildungen. Damit du dein Know-how laufend erweitern kannst, erhältst du 2000 EDU Points im Jahr für dein Selbststudium
- Attraktive Anstellungsbedingungen (kostenloser Kaffee und Tee, Digitec Connect Mobile-Abo ohne Grundgebühr, Mitarbeiterpreise auf das gesamte digitec & galaxus Sortiment und vieles mehr)
**Arbeitssprache**: Deutsch
- ** Arbeitspensum**: 80% - 100%
**Standort**:
**Digitec Galaxus AG**
Pfingstweidstrasse 60b
- CH-8005 Zürich
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