Concierge Coordinator

The Event Coordinator is responsible for managing all aspects of VIP services at corporate events and product launches. This role involves overseeing VIP invitations, handling travel and accommodation logistics, and addressing special requests to ensure a seamless experience for executives, key clients, and other important guests. The position requires exceptional organisational skills, attention to detail, and the ability to manage VIP needs discreetly and efficiently throughout the event process.
- 1-2 years of experience in corporate events, VIP services, or hospitality
- Strong communication, organizational, and problem-solving skills.
- Ability to handle high-pressure situations, last-minute changes, and sensitive VIP requests.
- High attention to detail and professionalism; discretion in managing confidential information.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint, to manage event timelines, guest lists, presentations, and reports efficiently.
- Language: English, French

**Invitation and RSVP Management**:

- Coordinate personalised invitations, follow up on RSVPs, and manage guest lists.
- Ensure communication is clear, timely, and aligned with VIP expectations.

**VIP Travel and Accommodations**:

- Arrange flights, accommodations, and ground transportation, ensuring smooth transfers and logistics.
- Handle last-minute changes and adjustments to travel plans with efficiency.

**On-Site VIP Services**:

- Facilitate VIP check-in, seating arrangements, and access to exclusive areas.
- Provide personalised schedules and ensure a smooth flow for VIPs during the event.

**Special Requests and Needs**:

- Address and fulfil any bespoke requests, including dietary restrictions, special seating, security, or private meetings.
- Anticipate potential needs and provide proactive solutions to enhance the VIP experience.

**Stakeholder and Internal Team Coordination**:

- Work closely with stakeholders (ground team, security, etc.) and internal teams to ensure flawless execution.
- Ensure all VIP services align with event goals and company standards.

**Post-Event Follow-Up**:

- Oversee post-event communication, including personalised thank-you notes and gathering feedback from VIP guests.
- Address any unresolved issues.VISA REQUIREMENTS (if any)

EU Passport or right to work in Switzerland.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.