Coordinator, Helpline Counselor

All, NW

**Job Number**:NW #2223-006

**Type**:Full-Time

**Department**:

- HelpLineThe American Lung Association has an excellent opportunity for a **Coordinator, HelpLine Counselor **to join our incredible team in the Upper Midwest region. Working as a member of the Helpline team, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy.

In this role, you will be working within the American Lung Association grant-funded program, Illinois Tobacco Quitline, the incumbent will provide information or guidance regarding tobacco/smoking cessation counseling to the general public and corporate wellness clients. **This position is grant-funded.**

**Responsibilities**:

- Answer Quitline incoming calls related to those who are seeking assistance in stopping tobacco use, providing reactive and proactive counseling.
- Participate in course and become certified as a tobacco treatment specialist; maintain CEU requirement for certification.
- Follow Quitline protocol on all responses.
- Refer questions to the medical team when deemed appropriate.
- Assure all information is collected and entered into the database.
- Assist in assembling and mailing appropriate requested material.
- Participate as a member of the resource evaluation committee to assure continual updating of resources.
- Assist in indexing new materials.
- Be familiar with current smoking cessation and tobacco intervention techniques for the purpose of counseling.
- Understand and implement protocols for dealing with special groups or projects.
- Become familiar with all issues concerning tobacco prevention and environmental issues.
- Coordinate and implement mission related activities.
- Coordinate, implement and monitor deliverables.
- Complete reports as assigned.
- Staff committees and work groups as assigned.
- Continually seek innovative ALA growth

**Qualifications**:

- Associate degree in public health or related field, or equivalent combination of education and work experience, required
- Certification as an addiction counselor and/or experience in counseling, community health education or social work preferred, with a minimum of 1-3 years proven experience.
- Previous experience with tobacco cessation or health behavior change, preferred.
- Ability to communicate effectively on the telephone and online via chat and demonstrate good customer service.
- Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
- Ability to manage large amounts of inbound and outbound calls in a timely manner.
- Ability to work 9-week training schedule of 9 am - 4:30 pm (Central Time), then work a regular schedule of 1:30 - 9 pm Monday thru Wednesday and 9 am - 5 pm on Weekends. (Central Time)
- Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management.
- Knowledgeable in Microsoft Word, Excel, Power Point and Outlook. Good typing skills.
- Familiarity with CRM systems and practices.
- Must have the flexibility to work irregular hours, including evenings and weekends
- Consistent with its mission, the American Lung Association maintains a tobacco-free workplace, all employees must abstain from use tobacco in any form, including vaping. Also, all employees are required to be fully vaccinated against the COVID-19 virus, unless approved for medical or religious exemption.
- _The Lung Association provides staff a generous paid leave package including Paid Parental Leave for eligible employees. Additionally, we offer medical, dental, vison, and retirement benefits as well as a telecommuting option for staff._

**Application Procedure**:
Human Resources Department
American Lung Association

**The American Lung Association is dedicated to a diverse workforce.**
**Equal Opportunity Employer M/F/D/V**

**Questions?**: