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Technical Problem Manager
vor 3 Wochen
UMB AG
- UMB AG Basel
- UMB AG Bern
- UMB AG Cham
- UMB AG Frauenfeld
- UMB AG Luterbach
- UMB AG St. Gallen
- UMB AG Volketswil
- UMB AG Zuchwil (Solothurn)
- UMB AG Zürich-Seebach
- UMB Communication AG Chur
- UMB Communication AG Urdorf
- Berufserfahrung
- IT
- Voll/Teilzeit
**Arbeiten bei UMB, deine wichtigsten Vorteile**:
- sinnvolle, abwechslungsreiche Arbeit
- grossartiges Team
- Wertschätzung
- volle Unterstützung bei Weiterbildungen
- unkomplizierte Strukturen
**Dein Job**:
- Die Projekt
- und Betriebsorganisation im effizienten Bearbeiten von Störungsfällen (Problems & Incidents) unterstützen sowie nachhaltige Lösungen einfordern
- Als Problem Manager übernimmst du die Verantwortung und bist Koordinations
- sowie Eskalationsinstanz zu anderen Teams im 2nd
- und 3rd-Level Support
- Sicherstellung der internen und externen Kommunikation gegenüber unseren Stakeholdern
- Troubleshooting komplexer technischer Herausforderungen im Bereich Workplace (Windows), Netzwerk (LAN, WLAN, Firewall) und Platform (Microsoft Server / Cloud)
- Störungen im Rahmen von Reviews analysieren und qualitätsverbessernde Massnahmen einleiten
- Beratung und Unterstützung der Kunden im Problem Management und Sicherstellung einer hohen End-User-Experience
- Weiterentwicklung des Problem Management Prozesses
**Dein Profil**:
- Abgeschlossene Ausbildung in der Informatik mit betriebswirtschaftlicher Weiterbildung oder vergleichbare Ausbildung
- Mehrjährige Berufserfahrung im Bereich Service Management nach ITIL besonders Incident & Problem Management
- Fachspezifische Weiterbildungen im Infrastruktur Bereich (z.B. Microsoft, Cisco, Fortinet)
- Fähig, Situationen zeitnah zu analysieren sowie tragfähige innovative Lösungen zu erarbeiten und diese den Kundinnen/Kunden stilsicher zu vermitteln
- Erfahrungen in der Anwendung von Methoden zur Analyse von technischen Störungen
- Kommunikative Persönlichkeit mit Verständnis für komplexe Sachverhalte sowie einer kunden
- und teamorientierten Arbeitsweise; positive Grundhaltung, konfliktfähig, belastbar sowie sehr selbstständig und flexibel
- Stilsicheres Deutsch und gute Englischkenntnisse (Wort und Schrift)
**Deine weiteren Vorteile**:
- flexible, moderne Arbeitszeitmodelle
- modernste Arbeitsmittel
- bis zu 9 Wochen Ferien
- Teamevents & Fun
- UMB Academy
Für diese Vakanz berücksichtigen wir
**KEINE** Dossiers von Personalvermittlern
- Marco Troisio
- Leading Expert Talent Scout
- +41 44 805 29 91
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