Global Customer Success Manager
vor 21 Stunden
**Global Customer Success Manager**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Global Product Manager is in charge of driving the long-term profitable growth of Smart Solutions within the Motion Services division globally. You will also work with the global marketing and sales teams to define marketing plans. In this role you will act as IoT (Internet of Things) technology evangelist and expert to match our standard offering with the customer needs and support the customer with IS (Information Systems) and IoT integrations to successfully onboard our solutions.
**This position reports to**:
Global Solution Portfolio Manager
**Your responsibilities**:
- Participating along with sales unit to identify the customers’ needs to demonstrate the features of the digital solution and how it can be integrated.
- Participating in the assigned stages of the end-to-end customer lifecycle covering digital opportunity identification
- Collaborating with sales, product management, solution architects and development teams for future planning, feature development and support of product deliverables.
- Coaching customers for them to effectively utilize digital solutions and to achieve their solution goals and objectives.
- Supporting customers from the sales cycle through the go live, post implementation review and follow up stages.
- Providing end user support by researching, diagnosing and analyzing customer requests and issues.
- Identifying and implementing methods for enhancing customer satisfaction and retention by ensuring client requirements and needs are met in a timely manner
**Your background**:
- A Bachelor degree in Engineering or Computer Science or 8 years of experience with Internet of Things, digitalization or smart technology in related industry required
- Experience working with customers on smart service offerings
- The ability to anticipate customer needs and market trends
- Strong, well-developed communication, influencing, coaching and management skills
**More about us**:
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