Account Manager

365 days a year, our global manufacturing and supply network works to ensure our patients have the treatments they need to live longer, healthier lives.
- The Account Manager represents the interface to all site development customers including non-Novartis site users and is responsible for contract management with these site customers, be their first point of contact, creates and offers new service solutions and manages the customer relationships with the aim of increasing customer satisfaction and the utilization of services and thus optimizing costs and benefits.
- Your responsibilities include, but are not limited to:
- Manage the implementation of agreements with the customer and the fulfillment of mutual financial and contractual obligations
- Management of involvement from other departments to assure flawless contract execution as well as service portfolio development and optimizations
- Support acquisition of new tenants to all Rhine Valley sites in cooperation with the Business Development Managers and global supporting teams
- SPOC for all site customers (Novartis and 3rd parties) at the Site Development Rhine Valley sites and support of communication of relevant information to the customer organization
- Lead the creation, adjustment or extension of Lease contracts, Site Service Agreements and specific SLA’s for new and existing tenant contracts in cooperation with the appropriate departments, including finance, legal administration and technical departments
- Search, identify and specify customer needs and selling of services based on appropriate pricing structures within existing framework agreements or separate service contracts
- Independent implementation of periodical customer satisfaction queries, reporting of service KPI evaluations and translation into execution of measures that lead to an increase in customer satisfaction
- Independently manage inquiries, queries or complaints from the site customers (Novartis and 3rd parties) together with the specialist departments of the Site Development Organization
- Creation, optimization and maintenance of the service catalogue for all offered services incl. prices and delivery/contractual requirements (e.g. KPIs)
- Stakeholder management across internal and external platforms to successfully manage and strengthen the relationships as a service provider to internal and external customers
- Actively promote the site development to potential future customers and various external parties operating in the Life-Science field

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Bachelor’s degree required as a minimum, Master’s degree preferred
- Fluent in German and English, knowledge of additional languages is an advantage
- 5 years of sales and customer relationship management experience in a market with long-term relationships
- Minimum 4+ years in the healthcare industry or equivalent
- Extensive experience in category, demand management, business partnering and negotiations
- Experience in leading and developing cross-functional teams within a matrix organization and across geographies and cultures
- Knowledge of real-estate and site supporting services is desirable

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying
Imagine what you could do here at Novartis
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We are Novartis. Join us and help us reimagine medicine.

**Division**
- Novartis Technical Operations

**Business Unit**
- NTO SITE DEVELOPMENT

**Country**
- Switzerland

**Work Location**
- Stein (Säckingen)

**Company/Legal Entity**
- Novartis Pharma AG

**Functional Area**
- Technical Operations

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- No