Service Manager

What to Expect
- At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. - Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do
- to
- day work. Attitude and approach is everything. - You must: - Be a leader and a team-player. - Take ownership, and create a culture of trust and accountability. - Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success. - Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful. - You have a strong technical aptitude, and a great interest to acquire in
- depth knowledge about every role and process in your Service Center. Our Service Managers lead by example, and have a deep understanding of everything moving on the shop floor. - Be self-aware, flexible and open-minded. - Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset. - Be an advocate for your team and your customers. Your success depends on theirs. - Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre

What You’ll Bring
- Experience of working within the automotive industry is preferable, but not a must. - Proven background as an exceptional people leader. - Performs well in an agile, fast-paced environment where things can change very quickly. - Proven experience of working within a business at both strategic and operational levels. - An understanding of local legal employment rights and processes is desirable. - Ability to adapt to constantly changing/fluctuating targets and business needs. - Proven ability to build strong relationships with other business areas, stakeholder management. - Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed. - Perform, think and lead well under pressure. - A calm, considered approach with exceptional communication skills. - Digitally savvy - ability to adopt and adapt quickly to new technology and systems. - Good knowledge of MS Office. - Able to communicate, read, and write effectively in the English language, and other local languages if required. - Must have and continue to maintain a valid driving license and safe driving record.