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Account Manager
vor 4 Wochen
Account Manager
Location: Zurich, Hybrid
This is a hybrid position primarily based in Zurich. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
What will I be doing?
As an Account Manager it will be your role to develop your knowledge within the share plans industry as well as to develop your skills in building and maintaining client relationships, you will work with our Global Client Service teams to build on these relationships and enhance the reputation of Equatex.
You will be expected to build good working relationships with internal and external key stakeholders. You will look after a rounded portfolio of clients to provide excellent customer service, delivering effective and efficient solutions which add value for our clients. The role will require you to prioritise all client requests, ensuring they are accurate and quality checked before being executed by our service delivery teams and you will ensure the proper management of operations for our multinational clients in their administration of share plans.
Through your development you will gain the opportunity to manage our larger global client base giving you more exposure to the role. This role requires a hands-on approach from project planning to operational and administrative processing.
Main Duties:
Taking full ownership of client service delivery including creating, maintaining and retaining client relationships and ensuring effective stakeholder management at all levels
Ensuring client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction, reporting on client status and checking quality and completeness of all client requests before they are executed
Event and project management, including planning and co-ordination, conducting presentations when required and leading client meetings and conference calls
Being the primary interface between the client and the service delivery teams for regular and ad-hoc requests
Analysing client plans and developing comprehensive solutions in close co-operation with the relevant internal and external stakeholders in order to set up the system configuration and underlying processes
Be engaging - you have excellent interpersonal and communication skills including strong negotiating and influencing skills
Have pride in your work - you possess good time management and organisation skills and pay attention to detail
Be knowledgeable - you understand our clients requirements and the importance of commercial awareness
Be responsible - you will be fully accountable for your portfolio of clients and responsible for the overall service delivery for the client
Have worked in the Financial industry would advantageous or have an education with a business background understanding financial markets
Have excellent spoken and written level of English and German
We’re experts in managing compensation plans for global businesses. We partner with some of the world’s leading companies, delivering employee incentive schemes across borders, languages, and currencies.
Equatex is part of the Computershare group, a world leader in financial administration with over 14,000 employees across 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.
We’re a leading provider of employee share plans. We partner with many of the world’s biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we’re an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.