Platform Manager: Wallet Infrastructure and Staking

vor 4 Wochen

Zürich, Schweiz Crypto Finance AG Vollzeit

Join us at Crypto Finance Group, where everyone can make a significant impact. We invite you to be part of our journey and help shape the future of our company.

**About Crypto Finance**

Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises of Crypto Finance AG, regulated by FINMA in Switzerland, which offers trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, which offers trading and custody.

**Role Overview**
- As a Platform Manager of our Wallet Infrastructure & Staking Services, you will be at the heart of our operations, helping to design, improve, and optimise the platforms that power our business. Your customer-centric mindset will be crucial in ensuring the highest level of service and user experience for both internal and external stakeholders. You will work closely with cross-functional teams to establish processes, improve platform reliability, automate tasks, and educate clients on the latest features and offerings.
- You will be part of an innovative team focused on developing and scaling our wallet and staking services to meet the needs of tier 1 financial institutions.

**Responsibilities**

Client-Facing Interaction:

- Lead client onboarding efforts, ensuring a smooth and seamless integration of new clients into our platform.
- Act as the primary point of contact for clients regarding wallet infrastructure and staking services, providing expert guidance and support.
- Educate clients about new features, services, and best practices, ensuring they leverage the full potential of our platform.
- Build and maintain strong relationships with clients, anticipating their needs and addressing any issues that arise promptly.

Platform & Operations Management:

- Oversee the performance and reliability of our proprietary wallet infrastructure and staking services.
- Develop and implement new processes and operational workflows to improve the scalability, efficiency, and reliability of the platform.
- Introduce automation where possible to streamline operations and reduce manual intervention.
- Work closely with engineering teams to identify areas for improvement, troubleshooting issues and supporting timely resolutions.
- Maintain and improve internal documentation related to platform processes, user guides, and technical features.

Continuous Improvement & Innovation:

- Monitor and assess platform performance, and continuously seek opportunities to improve the customer experience.
- Drive innovation by identifying and integrating new features and functionalities that enhance the platform’s value proposition for clients.
- Implement best practices for client-facing processes, ensuring a customer-first mindset throughout.

Collaboration with Internal Teams:

- Collaborate with product, engineering, and business teams to ensure alignment between platform capabilities and client needs.
- Provide feedback from clients to internal teams to shape the product roadmap and service enhancements.
- Support internal stakeholders with training and resources on the latest platform features, processes, and customer engagement techniques.

**Requirements**:
**Experience**:

- Minimum of 4 years of experience in a client-facing role, preferably within financial services or fintech.
- Strong background in operations, with proven experience establishing and optimising operational processes.
- Experience in the digital asset space (cryptocurrency, blockchain, wallets, staking) is highly preferred, but a strong passion for learning and understanding crypto technologies is essential.

**Skills**:

- Strong understanding of financial services operations, particularly related to payments, wallets, and digital assets.
- Excellent communication and relationship-building skills, with the ability to explain complex concepts in a clear and customer-friendly manner.
- Analytical mindset with experience in identifying operational inefficiencies and implementing solutions.
- Proficiency in writing clear and comprehensive documentation for both internal and external audiences.
- Experience with automation tools and processes to improve operational efficiency.

Other Qualifications:

- Strong attention to detail and a customer-first attitude.
- A proactive approach with a demonstrated ability to work independently and collaboratively in a fast-paced environment.
- Fluent in German and English (both written and spoken).

**Benefits**
- Join an international, fast-paced blockchain and fintech team with experienced industry leaders
- Work at the forefront of an inspiring, dynamic new sector in B2B finance with digital assets
- Be part of our friendly, knowledge-sharing, entrepreneurial culture, and flat hierarchy
- Work in a role that lets you learn, and gives you responsibility and independence
- The chance to be part of a movement shaping the future of our world’s financial system

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