Apprentice - Lernende(R) Kauffrau/kaufmann Efz

**About Dexcom**:
Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.

The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep.

**Dexcom Offers / Why Dexcom?**
- An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation.
- You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes.
- Opportunity to carve out a long-term career.
- Access to outstanding training and development programmes.
- Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment.

**Role Summary**:
3 years apprenticeship as commercial clerk (Kauffrau/Kaufmann EFZ). Within Dexcom International Switzerland, the apprenticeship contains mainly following duties:
**Back Office**
- In-going and out-going post (documents & parcels)
- Correspondence in German and English language
- Phone calls in German and English language
- Order Office Supply
- Collaboration with Accounting (accounts payable invoices, payment reminders, dispatch of customer invoices)
- Provide Support for Lead Activities (test requests, new interested patients)

**Inside Sales**
- Order Management
- Phone calls in German and English language (outgoing calls and patient hotline)
- Handling Customer Complaints and Customer Feedbacks
- Support for Projects
- Maintenance of Data Management
- Collaboration with Sales Representatives, Logistic partners, Finance/QC, HCPs and Marketing

**Marketing**
- Maintenance of Budget Control
- Mailing
- Order Marketing Material
- Participation in international meetings/calls
- Support Marketing Team for various Marketing Activities
- Participation in various events with HCPs and patients

**Required Qualifications/Experience**:

- **Secondary school, level A or B
**Travel Required**:
None

LI-SB1

**Functional Description**:
Acts as the consolidation point for receiving, processing, and analyzing customer complaint records. Responsible for the uniformed and timely quality review of product complaint records including the completion of a regulatory reporting assessment and potential submission of a medical device report. Reviews allegations of potential product problems in accordance with company guidelines and external regulatory requirements. Ensures complaints are evaluated to determine whether the allegation represents an event which is required to be reported to the applicable regulatory agency. Responsible for reviewing the investigations associated to both hardware and/or software issues when applicable. Determines if complaint information is accurate, logical and complete or if additional information/follow-up is required.

**Functional/Business Knowledge**:

- Basic understanding of general job aspects and limited understanding of the detailed aspects of the job.
- Acquires job skills and learns the policies and procedures required to complete routine tasks.

**Scope**:

- Work at this level requires following standardized, routine methods, under immediate supervision.
- Assignments are routine in nature and expectation is to follow pre-established guidelines and procedures.
- Contacts are mostly within own team and immediate supervisor.

**Judgement**:

- Little responsibility for decisions as to method or selection of work.
- Receives detailed instructions on routine work and new assignments.
- Works under close supervision.

**Management**:

- N/A

**Field Sales**:

- N/A

**Experience and Education**:

- Typically requires 0-2 years of related experience and a High school diploma/certificate or equivalent.

**Workplace Type**:

- N/A