Head of Product

vor 2 Wochen

Chiasso, Schweiz lastminute.com Vollzeit

Company Description

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

**Job Description**:
We are on a mission to enrich the lives of travelers as we want to be the most relevant and inspiring travel company

Would you then love to create astonishing customer experiences when it comes to supporting our beloved travelers through our customer service tools? Join the pink family

We are looking for a Head of Product that helps us to lead a group of product managers to create the best-in-class post-sale experience for our customers.

**Key Responsibilities**
- Own the product strategy
- Lead and grow a team of Product Managers to be the best version of themselves, taking care of their career journey and improving together every day
- Build strong relationships with the different stakeholders
- Monitor the performance of the main KPIs
- Encourage a culture of continuous improvement

**Qualifications**:

- Have been working as a product person in a digital business for at least 5 years, of which 3 are as the manager of product managers. Preferably in the area related to customer service.
- You have experience in leveling up a team of product managers.
- Solid hands-on experience as a Product Manager. You have a proven record of delivering products that customers love.
- You are passionate about solving problems that matter. You ask why, you team up with the research team and you dig into the root causes of a problem.
- You are always eager to learn. You know industry thought leaders such as Marty Cagan, Eric Ries, and Terresa Torres.
- You are a data-driven and highly analytical problem solver. You use OKRs and KPIs to define your strategy and to measure progress
- You have the courage to be bold and make difficult decisions.
- You are fluent in spoken and written English

Additional Information

Our company is distributed across major European countries, in a multicultural environment where the Pink spirit gets lived boldly through async comms and live remote events, as well as hybrid office gatherings.

Information sharing is crucial and, being a pure digital player, product management is at the heart of our business.

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